Cosmic Posted December 14, 2021 Author Share Posted December 14, 2021 my conf_global is the same as i used last week.so theres no reason for me to think its damaged, the software appears to login when i go to /install, which suggests conf_global is good Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 14, 2021 Share Posted December 14, 2021 1 minute ago, dancingbear said: my conf_global is the same as i used last week.so theres no reason for me to think its damaged, the software appears to login when i go to /install, which suggests conf_global is good As mentioned, if you respond to the ticket, we can then get a good look and get it escalated if needed Link to comment Share on other sites More sharing options...
Cosmic Posted December 14, 2021 Author Share Posted December 14, 2021 39 minutes ago, Marc Stridgen said: . Please respond to the ticket how, where? still no emails from my tickets Just now, Marc Stridgen said: As mentioned, if you respond to the ticket, we can then get a good look and get it escalated if needed do you mean by email, i'm still not getting those emails. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 14, 2021 Share Posted December 14, 2021 Just now, dancingbear said: how, where? still no emails from my tickets I mentioned you need to contact your email host if you are not receiving them to check what is blocking, as they are being sent out. You said in response to this that they were fixed, so Im a little confused. I have responded to it again just in case Link to comment Share on other sites More sharing options...
Cosmic Posted December 15, 2021 Author Share Posted December 15, 2021 15 hours ago, Marc Stridgen said: I mentioned you need to contact your email host if you are not receiving them to check what is blocking, as they are being sent out. You said in response to this that they were fixed, so Im a little confused. I have responded to it again just in case i said the email was working not that i was receiving your mails ok. will have it checked out again. i'm currently uploading some more of the database dumps to see if i can load one of them in. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 1 hour ago, dancingbear said: i said the email was working not that i was receiving your mails ok. will have it checked out again. i'm currently uploading some more of the database dumps to see if i can load one of them in. If you can update your access details, we can take a closer look if needed once you have done that Link to comment Share on other sites More sharing options...
Cosmic Posted December 15, 2021 Author Share Posted December 15, 2021 20 minutes ago, Marc Stridgen said: If you can update your access details, we can take a closer look if needed once you have done that what acess details do you want, please state which ones, thanks. Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 All of them should be populated please. Your FTP details are currently incorrect Link to comment Share on other sites More sharing options...
Cosmic Posted December 15, 2021 Author Share Posted December 15, 2021 29 minutes ago, Marc Stridgen said: All of them should be populated please. Your FTP details are currently incorrect yeah i know the ftp deets are, i can't get the new ftp account to work so can't give you workinhg ftp deets have updated the ftp deets it should work but if it doesn't i can't fix it. (i have a can't miss medical appointment this afternoon, so can only get so far with this, and then have to go out.) Link to comment Share on other sites More sharing options...
Cosmic Posted December 15, 2021 Author Share Posted December 15, 2021 hi mark have now sucessfully imported a database dump from 5th december, forums were working ok then, code still doesn't want to run and there's no error msg, could you take a look please and advise on what i need to do to get it working? thank, neil. Link to comment Share on other sites More sharing options...
Cosmic Posted December 15, 2021 Author Share Posted December 15, 2021 7 minutes ago, dancingbear said: hi mark have now sucessfully imported a database dump from 5th december, forums were working ok then, code still doesn't want to run and there's no error msg, could you take a look please and advise on what i need to do to get it working? thank, neil. if i go to forums/admin/ it implies the pw isnt correct, i'm using the master pw for the database server and its defo correct. Link to comment Share on other sites More sharing options...
Cosmic Posted December 15, 2021 Author Share Posted December 15, 2021 6 hours ago, Marc Stridgen said: All of them should be populated please. Your FTP details are currently incorrect the ftp details you have are the ones i have, im not sure they work as i cant get them to work Link to comment Share on other sites More sharing options...
Marc Stridgen Posted December 15, 2021 Share Posted December 15, 2021 1 hour ago, dancingbear said: the ftp details you have are the ones i have, im not sure they work as i cant get them to work You would then need to contact your hosting company to obtain the correct detail there Link to comment Share on other sites More sharing options...
Cosmic Posted December 15, 2021 Author Share Posted December 15, 2021 Just now, Marc Stridgen said: You would then need to contact your hosting company to obtain the correct detail there IVE JUST Had bthem test it and the=ey changed the pw, i've updated my deets with the new pw. thanks for your help mark, can we get this fixed please is there a way to get support emails to a different email addy? still not sure the one you've sent to is working properly. pleASE GIVE THE FTP ANOTHER GO WITH THE UPDATED PW! THANKS Link to comment Share on other sites More sharing options...
Solution Marc Stridgen Posted December 15, 2021 Solution Share Posted December 15, 2021 7 minutes ago, dancingbear said: IVE JUST Had bthem test it and the=ey changed the pw, i've updated my deets with the new pw. thanks for your help mark, can we get this fixed please is there a way to get support emails to a different email addy? still not sure the one you've sent to is working properly. pleASE GIVE THE FTP ANOTHER GO WITH THE UPDATED PW! THANKS Updating your email to a different email address in your client area would be the best way to ensure you are getting them if you are still having issues there. On closer look at this, the SQL details in your conf_global.php file appear to be incorrect entirely, which is why you are having issues. For further correspondance on this, you would really need to ensure you change the email on file and submit a new ticket to look at, as there is information I cannot provide in public Link to comment Share on other sites More sharing options...
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