Jim M Posted November 23, 2021 Posted November 23, 2021 Please check that your email client is preventing emails to be downloaded to your system. Often you need to allow these in email clients. If not, please share the URL of a broken image.
Dexter_X Posted November 23, 2021 Posted November 23, 2021 Had the same problem, but in my case it is linked to a too restrictive RewriteCond %{HTTP_REFERER} rules in the .htaccess file. It is useful to avoid referencing of images from your community on other sites (and so become an image hosting site without even knowing it) but it also avoids web e-mail readers to show your images...
Jai Haze Posted November 23, 2021 Author Posted November 23, 2021 <td width="50" dir="ltr"> <img style="border: 1px solid #777777; vertical-align: middle;" height="40" width="40"> </td> it doesnt even show the url thats not thru a client either thats just icloud
Jim M Posted November 23, 2021 Posted November 23, 2021 4 minutes ago, Jai Haze said: <td width="50" dir="ltr"> <img style="border: 1px solid #777777; vertical-align: middle;" height="40" width="40"> </td> it doesnt even show the url thats not thru a client either thats just icloud An email client would be the client you view the email through. If your client is stripping it, it would not show in the HTML.
Jai Haze Posted November 23, 2021 Author Posted November 23, 2021 yeah, even if i view it directly on gmail or icloud (the website) doesnt show it
Jim M Posted November 23, 2021 Posted November 23, 2021 Could you please update the admin credentials on file in the Client Area and we can take a look at this. Thanks
Jai Haze Posted November 23, 2021 Author Posted November 23, 2021 47 minutes ago, Jim M said: Could you please update the admin credentials on file in the Client Area and we can take a look at this. Thanks its updated, can you please fix the ticket scenario where I can create support tickets while youre at it
Solution Marc Posted November 24, 2021 Solution Posted November 24, 2021 9 hours ago, Jai Haze said: its updated, can you please fix the ticket scenario where I can create support tickets while youre at it I have responded to your ticket on that this morning With regards this issue, please check you dont have sendgrid modifying anything, which I believe might be what is causing you issues. Link tracking I believe tends to be the most common cause
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