Why do pm emails not contain images?

 

Please check that your email client is preventing emails to be downloaded to your system. Often you need to allow these in email clients. If not, please share the URL of a broken image.

Had the same problem, but in my case it is linked to a too restrictive RewriteCond %{HTTP_REFERER} rules in the .htaccess file. It is useful to avoid referencing of images from your community on other sites (and so become an image hosting site without even knowing it) but it also avoids web e-mail readers to show your images...

<td width="50" dir="ltr">
                                        <img style="border: 1px solid #777777; vertical-align: middle;" height="40" width="40">
                                    </td>

it doesnt even show the url

thats not thru a client either thats just icloud

4 minutes ago, Jai Haze said:

<td width="50" dir="ltr">
                                        <img style="border: 1px solid #777777; vertical-align: middle;" height="40" width="40">
                                    </td>

it doesnt even show the url

thats not thru a client either thats just icloud

An email client would be the client you view the email through. If your client is stripping it, it would not show in the HTML.

yeah, even if i view it directly on gmail or icloud (the website) doesnt show it

Could you please update the admin credentials on file in the Client Area and we can take a look at this. Thanks

47 minutes ago, Jim M said:

Could you please update the admin credentials on file in the Client Area and we can take a look at this. Thanks

its updated, can you please fix the ticket scenario where I can create support tickets while youre at it

9 hours ago, Jai Haze said:

its updated, can you please fix the ticket scenario where I can create support tickets while youre at it

I have responded to your ticket on that this morning

 

With regards this issue, please check you dont have sendgrid modifying anything, which I believe might be what is causing you issues. Link tracking I believe tends to be the most common cause