Mistake -200 and Cannot Save Block Position in my community

[Nikoly Zelesky]

Hello, IPS support) I'm asking for your help. I can't overcome some mistakes in the work of the forum.
1. Persistent Problem - Error "-200." On the server - cloud VPS, allocated for this purpose 1536 MB, in hosting settings there is a limit of 1024 MB, restrictions on downloading files in PHP settings are set at 512 MB. files with a volume of 220-250 downloads with difficulty and once. Files with a large volume do not load at all. From the "Add files by reference" and "Add files from a folder on the server" form, files are not downloaded or defined.
2. Cannot Save Block Position in Block Drag Edit Options. It is not working.

[Jim M]

1. A "-200" error is an error coming from the server when processing uploads, I'm afraid. Do you have any server error logs coming from it?
2. Are you seeing any console browser errors? 

[Nikoly Zelesky]

Jim M, this mistake comes over to me during, for example, in 6 months every day,  approximately. With my PHP service support, we do many setup configurations and every time they say, that IPS code not optimized and it works not correctly (hostinger) We did many configurations with my PHP  and does nor working (time out, file size). With this problem I needed to change my server for another one and it is not still working fine. Every setup in my PHP server setup correctly now, but I can not upload files more than 240 MB. In IPs 4.5 I can to upload files under 50 MB, in ather review of your forum (4.6) I can upload more MB per file (less 240)  Sometimes I can upload only 200 MB. I ask you to help me with that)) Now I can't upload files from this form "add file by link", "add a file from the list on the server"  too (my files on the server list at this time). How can I use this form because any link on my file do not work too (

 

Edited November 23, 2021 by Neosky

[Nikoly Zelesky]

In my System Logs - View Log Files I see this

[Jim M]

8 minutes ago, Neosky said:

Jim M, this mistake comes over to me during, for example, in 6 months every day,  approximately. With my PHP service support, we do many setup configurations and every time they say, that IPS code not optimized and it works not correctly (hostinger) We did many configurations with my PHP  and does nor working (time out, file size). With this problem I needed to change my server for another one and it is not still working fine. Every setup in my PHP server setup correctly now, but I can not upload files more than 240 MB. In IPs 4.5 I can to upload files under 50 MB, in ather review of your forum (4.6) I can upload more MB per file (less 240)  Sometimes I can upload only 200 MB. I ask you to help me with that)) Now I can't upload files from this form "add file by link", "add a file from the list on the server"  too (my files on the server list at this time). How can I use this form because any link on my file do not work too (

 

Could you please provide the exact error log entry?

1 minute ago, Neosky said:

In my System Logs - View Log Files I see this

This would indicate that your MySQL server is rejecting or otherwise preventing the software from connecting to the database. I would suggest having your hosting provider review what is happening.

[Nikoly Zelesky]

10 minutes ago, Jim M said:

Could you please provide the exact error log entry?

Jim, of course I could) This is 3 times log whis this mistake

2021_11_16_upload_failure.php 2021_11_20_upload_failure.php 2021_11_22_upload_failure.php

[Jim M]

2 minutes ago, Neosky said:

Jim, of course I could) This is 3 times log whis this mistake

2021_11_16_upload_failure.php 1.57 kB · 0 downloads 2021_11_20_upload_failure.php 3.15 kB · 0 downloads 2021_11_22_upload_failure.php 1.57 kB · 0 downloads

These are all pointing towards a MySQL connection issue which you will need to resolve with your hosting provider.

[Nikoly Zelesky]

12 minutes ago, Jim M said:

This would indicate that your MySQL server is rejecting or otherwise preventing the software from connecting to the database. I would suggest having your hosting provider review what is happening.

Jim, thay say that problem in ips code, and only chenge time outs, and suggest to change server more progressive by parameters (( that all they do

[Jim M]

3 minutes ago, Neosky said:

Jim, thay say that problem in ips code, and only chenge time outs, and suggest to change server more progressive by parameters (( that all they do

That error log entry is not stating the error is from the code but rather your MySQL server is reporting back "MySQL server has gone away" which is a database issue, not a software issue. You would need to work with them to resolve it as it is not possible for us to resolve a MySQL server issue at the software-level.

[Nikoly Zelesky]

Just now, Jim M said:

These are all pointing towards a MySQL connection issue which you will need to resolve with your hosting provider.

Jim I write them again, I will Try but in Russia in does not work I think Anyway, thank you about solve this problem))))  Can you help me with other two problems: Now I can't upload files from this form "add file by link", "add a file from the list on the server" too (my files on the server list at this time - I upload them with Filezilla). How can I use this form because any link on my file do not work too. How I must upload this file and wich link (way) I should to point in this windows parameters?

3 minutes ago, Jim M said:

That error log entry is not stating the error is from the code but rather your MySQL server is reporting back "MySQL server has gone away" which is a database issue, not a software issue. You would need to work with them to resolve it as it is not possible for us to resolve a MySQL server issue at the software-level.

Ok, I understand)

 

[Jim M]

Just now, Neosky said:

Can you help me with other two problems: Now I can't upload files from this form "add file by link", "add a file from the list on the server" too (my files on the server list at this time - I upload them with Filezilla). How can I use this form because any link on my file do not work too. How I must upload this file and wich link (way) I should to point in this windows parameters?

Are you using mod_security or any other security on your server which may be blocking these requests by your server? Again, checking with your hosting provider to see what error is happening with your server when the software is making the request is the best way to troubleshoot these errors.

[Nikoly Zelesky]

Jim, I Cannot Save Block Position in Block Drag Edit Options, It is not working. Avery plagings and additional softwear I tern off and it does not working to.

1 minute ago, Jim M said:

Are you using mod_security or any other security on your server which may be blocking these requests by your server? Again, checking with your hosting provider to see what error is happening with your server when the software is making the request is the best way to troubleshoot these errors.

Ok, I will do it, ofcourse! I understand than is not a softwear problem (IPS) 👍

Cloudflare Installation Issues maybe but I turnd it off in ACP of my Hostinger 

[Jim M]

12 minutes ago, Neosky said:

Jim, I Cannot Save Block Position in Block Drag Edit Options, It is not working. Avery plagings and additional softwear I tern off and it does not working to.

If you cannot save the position, this likely is also related to mod_security or another security software blocking the request. Your hosting provider would need to review logs for that.

[Nikoly Zelesky]

2 minutes ago, Jim M said:

If you cannot save the position, this likely is also related to mod_security or another security software blocking the request. Your hosting provider would need to review logs for that.

Jim, thank you) and what i can do with that 👇

17 minutes ago, Neosky said:

Jim, I Cannot Save Block Position in Block Drag Edit Options, It is not working. Avery plagings and additional softwear I tern off and it does not working to.

 

[Jim M]

I am unsure what you mean by this:

19 minutes ago, Neosky said:

Avery plagings and additional softwear I tern off and it does not working to.

 

[Nikoly Zelesky]

I mean this. May be any plagins which I installed erlier, work not so correctly and I can not to change block in my community, so I tried to turn them off, install standart (ips) theme and it is not working too

[Jim M]

That is likely due to what I mentioned above with mod_security. However, if you're still having issues after disabling mod_security and other security modules, please update the access details in the Client Area and we can take a second look.

[Nikoly Zelesky]

4 minutes ago, Jim M said:

That is likely due to what I mentioned above with mod_security. However, if you're still having issues after disabling mod_security and other security modules, please update the access details in the Client Area and we can take a second look.

Jim, in my ACP I already creare IPS Temp Admin. Yes, I will be glad if you have some time to have a look on this problerm) Thank you) and I wish - have a nice day 🙂👍

[Jim M]

2 minutes ago, Neosky said:

Jim, in my ACP I already creare IPS Temp Admin. Yes, I will be glad if you have some time to have a look on this problerm) Thank you) and I wish - have a nice day 🙂👍

Please update this information in the access details area of the Client Area.

[Nikoly Zelesky]

Jim, I do not understand what should I do) How and were I must to up this information (in my ACP, create new IPS Temp Admin and delete old)? Or this...https://invisioncommunity.com/clientarea

[Jim M]

6 minutes ago, Neosky said:

Jim, I do not understand what should I do) How and were I must to up this information (in my ACP, create new IPS Temp Admin and delete old)? Or this...https://invisioncommunity.com/clientarea

Please go to the Client Area at the link you posted and go to Manage Purchases -> click your license -> update Access Information Details.

[Nikoly Zelesky]

27 minutes ago, Jim M said:

Please go to the Client Area at the link you posted and go to Manage Purchases -> click your license -> update Access Information Details.

Jim, I update myAcsess Information in the Client Erea. Turn googleAuThentification so after that but forget my secret answer to this question "What is your favorite children's book?" So now till 1:17  (Moscow) I can not to use my ACD 😔

[Jim M]

10 minutes ago, Neosky said:

Jim, I update myAcsess Information in the Client Erea. Turn googleAuThentification so after that but forget my secret answer to this question "What is your favorite children's book?" So now till 1:17  (Moscow) I can not to use my ACD 😔

You can disable Two Factor Authentication by placing the following line in your constants.php file. 

define( 'DISABLE_MFA', TRUE );

If you do not have a constants.php file, you can create one and add the following:

<?php
define( 'DISABLE_MFA', TRUE );

 

Just be sure to remove this line once you want 2FA re-enabled.

[Nikoly Zelesky]

6 minutes ago, Jim M said:

ou can disable Two Factor Authentication by placing the following line in your constants.php file. 

Done) Thank you 😍

[Jim M]

Unfortunately, this confirms my suspicion of it being mod_security. I am receiving a 403 error when attempting to save. I would recommend starting there first.