Problems with Unread Content

[AlanWeiss]

My users are having issues with the unread content feed. They read the content and then go back to the listing and see the "read" content is still there marked "unread". No matter how many times they view the content, it does not register as "read" until they log out and then login again. 

Is there a setting I'm missing that could fix this? I'm at a bit of a loss.

 

Attached a video for reference

[Marc]

This sounds like a a caching related issue here. Are you using any external caching at all?

[AlanWeiss]

No additional caching has been added to my knowledge. 

[Marc]

Please could you zip  the video so I can see what you are doing there?

[AlanWeiss]

Zip file attached. Basically what I was doing was demonstrating the issue. I would read the unread content, click back, it's still marked unread. I tried click the unread content link, same result. Empty browser caches, try again, same result.

Screen Recording 2021-11-10 at 10.00.47 AM.mov.zip

[Jim M]

Is this happening with all accounts old and new alike? Or is it specifically happening with older accounts who have read a lot of content?

[AlanWeiss]

9 minutes ago, Jim M said:

Is this happening with all accounts old and new alike? Or is it specifically happening with older accounts who have read a lot of content?

As far as I know it's everyone. I've just put a call out to other users to let me know if they are also having the same problem 

Edited November 10, 2021 by AlanWeiss

[Jim M]

8 minutes ago, AlanWeiss said:

As far as I know it's everyone. I've just put a call out to other users to let me know if they are also having the same problem 

Could you please update your access details in the Client Area so we can take a look? We may need to look at a few things, including marking the site as read. 

[AlanWeiss]

28 minutes ago, Jim M said:

Could you please update your access details in the Client Area so we can take a look? We may need to look at a few things, including marking the site as read. 

I'm afraid I'm not sure what that means. I don't see anything in the Client Area labelled "Access Details"

[Jim M]

11 minutes ago, AlanWeiss said:

I'm afraid I'm not sure what that means. I don't see anything in the Client Area labelled "Access Details"

This would be under Manage Purchases -> click your license:

[AlanWeiss]

21 hours ago, Jim M said:

This would be under Manage Purchases -> click your license:

Thanks, just trying to get the information for this from my web guy. 

[Marc]

As our customer, this is something that only yourself should have access to, as this is your client area

[AlanWeiss]

I have updated the Access Information. What are the next steps for figuring this out?

[Jim M]

Thank you for updating your access information. I would recommend reaching out to your hosting provider to ask if they have any caching deployed on your server or domain. After attempting multiple things which would force the cache to reset in the software or mark properly these items as read is, unfortunately, still resulting in the same output for any member I log in as. This would indicate that some server cache is deployed and caching the page or otherwise which is resulting in what you're seeing.

[AlanWeiss]

59 minutes ago, Jim M said:

Thank you for updating your access information. I would recommend reaching out to your hosting provider to ask if they have any caching deployed on your server or domain. After attempting multiple things which would force the cache to reset in the software or mark properly these items as read is, unfortunately, still resulting in the same output for any member I log in as. This would indicate that some server cache is deployed and caching the page or otherwise which is resulting in what you're seeing.

Thanks. If there is some sort of server caching happening, what is your recommendation? Should I remove all caching?

[Jim M]

2 minutes ago, AlanWeiss said:

Thanks. If there is some sort of server caching happening, what is your recommendation? Should I remove all caching?

You would need to remove all caching which cache the whole page or session as this could cause issues in dynamic software where the same URL will supply various content depending on who is viewing it.

[AlanWeiss]

I've disabled the server caching and will monitor the site over the weekend to see if it has any affect

[AlanWeiss]

Sorry for the late followup. Disabling the server caching seems to nave done the trick

 

[Jim M]

Excellent. Glad to hear your issue is resolved.