Some entries of a page database are not accessible since 4.6

[kims79]

Hello,

Since 4.6.8, it seems that some of our articles on a page database have become inaccessible with error 500, for example: https://fallout-generation.com/actualités/association/le-wasteland-week-end-arrive-en-france-1ère-convention-fallout-génération-officielle-le-22-23-24-octobre-2021-r207/

When others are working correctly : https://fallout-generation.com/actualités/autres-post-apo/le-retour-de-fallen-earth-en-2021-r213/

I also get a 500 error if I try to change the category of the record (but it moves correctly) and there doesn't seem to be any noticeable differences in the structure and titles of these records 😕

Thanks 🙂

[kims79]

After having made tests by changing values in database, it seems that the impacted articles are only those linked to a topic on the forum 😕
If I replace the record_topicid line by 0 in database, the target articles work again 😕

[Jim M]

Could you please let us know the Serer Error Log entry from the 500 Internal Server Error which you're encountering here? That will provide us more information on what is happening here and how we can then further assist you.

[kims79]

Here is an extract of log on one of the impacted pages: 

GET /actualit%C3%A9s/association/le-wasteland-week-end-arrive-en-france-1%C3%A8re-convention-fallout-g%C3%A9n%C3%A9ration-officielle-le-22-23-24-octobre-2021-r207/ HTTP/1.0729Apache SSL/TLS access

AH01071: Got error 'PHP message: PHP Fatal error: Declaration of IPS\\cms\\Records\\_CommentTopicSync::report($reportContent, $reportType = 1) must be compatible with IPS\\_Content::report($reportContent, $reportType = 1, $member = null) in /var/www/vhosts/fallout-generation.com/httpdocs/applications/cms/sources/Records/CommentTopicSync.php on line 177', referer: https://fallout-generation.com/

And unfortunately this also impacts the notification system if I make a database modification on an impacted entry and it generates a notification: 
AH01071: Got error 'PHP message: PHP Fatal error: Declaration of IPS\cms\Records\_CommentTopicSync::report($reportContent, $reportType = 1) must be compatible with IPS\_Content::report($reportContent, $reportType = 1, $member = null) in /var/www/vhosts/fallout-generation. com/httpdocs/applications/cms/sources/Records/CommentTopicSync.php on line 177', referer: https://fallout-generation.com/

Kims

[Jim M]

Are you using a custom/modified template on this Database? If so, I would switch it to an unmodified template to see if that helps.

[kims79]

I use a custom template indeed, but even using a default template (recreated for the occasion), the problem continues 😕

Edited November 4, 2021 by kims79

[WP V0RT3X]

So I guess this article has no thread, right? https://fallout-generation.com/actualités/autres-post-apo/le-retour-de-fallen-earth-en-2021-r213/

Have you checked if the issue still exists with the unmodified default THEME, not template?

[Jim M]

Just talked with one of our developers and they are aware of an issue which will need to be patched concerning this issue you're encountering. Sorry for the inconvenience.

[kims79]

Yes, I tried to deactivate all applications + plugin and set the default theme, nothing works, only changing the database value to 0 works, but then we lose the comments for old news 😕

[kims79]

7 minutes ago, Jim M said:

Just talked with one of our developers and they are aware of an issue which will need to be patched concerning this issue you're encountering. Sorry for the inconvenience.

Ok thanks! We did my update yesterday just after a server change, I thought that our infrastructure change was the cause of our problems, that's why I was a bit late to show up (and that explains my mood :o), usually IPBoard doesn't give me any trouble unlike Mediawiki, but it seems that the latter is very eager to take its revenge 😕

[Jim M]

Sorry about that. We'll be getting this fixed as soon as we can through our development cycle 🙂 .

[Jim M]

Just wanted to update this and state that this was patched yesterday. Please let us know if there are any further issues.

[kims79]

Hello,

The apc doesn't offer me to download the patch, I have to download a clean version from invision directly? 

Kims

[kims79]

I downloaded a clean version on the ipb website, it works 🙂

[Jim M]

1 hour ago, kims79 said:

Hello,

The apc doesn't offer me to download the patch, I have to download a clean version from invision directly? 

Kims

The patch will be in ACP > Support, it isn’t a normal upgrade.

1 hour ago, kims79 said:

I downloaded a clean version on the ipb website, it works 🙂

Glad to hear that you found a way to apply it and it works 👍