ZLTRGO Posted November 3, 2021 Posted November 3, 2021 Hello, Since a few days(maybe longer, didn't check for a week or so) I can't view Support request "directly" anymore in the ACP. I can view them in the list, but as soon as I click on them, I get this error. Â The "Application" is enabled. Â Any idea what could cause this? there are no other errors.
Marc Posted November 3, 2021 Posted November 3, 2021 Please could you update all access details on file? I can then take a look for you
ZLTRGO Posted November 3, 2021 Author Posted November 3, 2021 Is there no other way? I don't really like giving access to my server x)
Marc Posted November 3, 2021 Posted November 3, 2021 34 minutes ago, ZLTRGO said: Is there no other way? I don't really like giving access to my server x) We are unable to investigate without being able to see the issue unfortunately. You can check your htaccess is in place, and that no 3rd party items are interfering with this, but other than that we would need access in order to help you resolve.
ZLTRGO Posted November 3, 2021 Author Posted November 3, 2021 2 minutes ago, Marc Stridgen said: We are unable to investigate without being able to see the issue unfortunately. You can check your htaccess is in place, and that no 3rd party items are interfering with this, but other than that we would need access in order to help you resolve. Alright I updated the FTP access. I think you meant that right?Â
Marc Posted November 3, 2021 Posted November 3, 2021 Just now, ZLTRGO said: Alright I updated the FTP access. I think you meant that right? We would need the admin CP access to be populated also. We would check the ACP first of all, but yes I would check your htaccess etc to see if this is causing you problems
ZLTRGO Posted November 3, 2021 Author Posted November 3, 2021 Don't know what "Admin CP .htaccess" is, but I added the needed information.
Solution Jim M Posted November 3, 2021 Solution Posted November 3, 2021 Thank you for updating your access details. Unfortunately, this issue is due to one of the many third party plugins you have installed. Once I disabled all of them, I was able to access tickets in the ACP. Please disable all plugins then enable them one-by-one to find the culprit. Once you do, please contact the author for assistance. ZLTRGO 1
ZLTRGO Posted November 3, 2021 Author Posted November 3, 2021 Found the bad boy that was causing it! It was: Â @Adriano Faria, maybe you can have a deeper look into it? :o dunno why this plugin would cause it x)
Adriano Faria Posted November 3, 2021 Posted November 3, 2021 1 hour ago, ZLTRGO said: maybe you can have a deeper look into it? 😮 dunno why this plugin would cause it x) I just submitted a new version to fix it. Marc, IveLeft... and ZLTRGO 3
Marc Posted November 4, 2021 Posted November 4, 2021 Thank you for the feedback to let us know the cause there, and thanks Adriano for the quick resolution Adriano Faria 1
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