Cloud9 Posted October 15, 2021 Share Posted October 15, 2021 Just made a new member up in the ACP - or rather edited an old one Tried to log in with email and pw Getting the attached And then I seem to be stuck on the page as clicking the forum home page gives me the my website/register/?do=validating URL which is the same as above screen shot Link to comment Share on other sites More sharing options...
Jim M Posted October 15, 2021 Share Posted October 15, 2021 Could you please message me the user's display name? That error states there is not a validating record. Link to comment Share on other sites More sharing options...
Cloud9 Posted October 15, 2021 Author Share Posted October 15, 2021 PM'd Link to comment Share on other sites More sharing options...
Jim M Posted October 15, 2021 Share Posted October 15, 2021 Please be advised I have submitted a ticket on your behalf as we are going to need to get this looked at by our advanced support team. This is likely an error specific to this user so we'll have to see what is happening. Link to comment Share on other sites More sharing options...
Cloud9 Posted October 15, 2021 Author Share Posted October 15, 2021 Ok thanks, the user is quite an old one - not new Link to comment Share on other sites More sharing options...
Cloud9 Posted October 16, 2021 Author Share Posted October 16, 2021 Any news on this yet ? Link to comment Share on other sites More sharing options...
Jim M Posted October 16, 2021 Share Posted October 16, 2021 17 minutes ago, BookSeller said: Any news on this yet ? We have escalated your ticket to our advanced support department for investigation. You should have received an email about this. They are only available Monday - Friday during regular business hours so it will not be till Monday likely that you receive a response. Marc Stridgen 1 Link to comment Share on other sites More sharing options...
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