HelloWorld Posted July 30, 2021 Share Posted July 30, 2021 Hi everyone! I did setup Facebook Login for my community, and everything has been working fine so far. This week, in order to satisfy to a request from Facebook regarding compliance issues, I tried creating a new account using a Facebook account, and I was quite puzzled regarding the behaviour I experienced. I would like to hear from something with more experience whether this is the intended behaviour or whether I misconfigured something (I could not find out what). Only the step 3 (below) is an issue to me. I went here to access more information about Facebook login in IPB, but this page only mentions the configuration part, not how we should expect it to work live. Step 1 - Access my community login URL (https://xxx/login), click on "Login with Facebook" Step 2 - I am redirected to facebook.com/login.php?..., I enter the credentials I want to login with Step 3 - Login is successful, I am redirected to my community, where I am required to enter an email address (see below) My question is the following: is it mandatory that we require our users to enter an email address? I thought this piece of information would be among the Facebook data that we just retrieved at the time of the redirection? Or am I wrong? Thank you everyone and have a nice day. Link to comment Share on other sites More sharing options...
HelloWorld Posted August 10, 2021 Author Share Posted August 10, 2021 Hi everyone, can someone please help with this request? Have a nice day! Link to comment Share on other sites More sharing options...
opentype Posted August 10, 2021 Share Posted August 10, 2021 For an official answer, open a support ticket. In the Facebook login settings it says: Quote If necessary, the user will be prompted to provide a display name and email address. The validation method for new accounts setting will apply unless the email address was provided by the login handler in which case it is considered to be validated. Normally, it shouldn’t ask for an address. I don’t know under which conditions the email is not delivered by Facebook. Maybe it’s a privacy setting for the user? Or a misconfigured app? HelloWorld 1 Link to comment Share on other sites More sharing options...
Marc Stridgen Posted August 13, 2021 Share Posted August 13, 2021 Hello, Please submit a ticket and we can then get some information from you to see if we can track down your issues. Facebook are known to change things at times unfortunately, but Im sure we can get it figured out for you HelloWorld 1 Link to comment Share on other sites More sharing options...
HelloWorld Posted August 13, 2021 Author Share Posted August 13, 2021 Thank to both of you for your answers, I will submit a ticket. Have a nice day! Link to comment Share on other sites More sharing options...
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