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Support requests, Staff names display Real names?

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I've recently encountered that my real name is displayed on support tickets within the forums commerce section, The email gotten by the user displays my forums username, and from the ACP My real name is displayed, which isn't Anywhere inputted onto my fourms, Would there be a way to change this?

I feel it coloraites with my IPS Key/forum name here.




Edited by Caleb Stirling
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3 hours ago, H5K said:

This happened to our staff team too after they purchased something as a customer on the same account. We advised them to use a separate account for purchasing items as customers.

You can modify it under their Customor info to just use their Firstname as their Username rather then IRL name, will fix it for you.

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