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Requesting support?


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I must be blind - did the process for requesting support disappear on the website? Or should one just request support through their installation now?

Also, do we know the timeline on when the following bug is being addressed? Got some seriously antsy clients who this is affecting big time.

Thanks!

 

Edited by Jon Erickson
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42 minutes ago, Jon Erickson said:

I must be blind - did the process for requesting support disappear on the website? Or should one just request support through their installation now?

Also, do we know the timeline on when the following bug is being addressed? Got some seriously antsy clients who this is affecting big time.

Thanks!

 

When you log in to the Client Area, on the lower right corner you will see the Support link. Please see the attached screenshot.

support.PNG.94cec58c4c718fbb904a20bbe038a36c.PNG

Regarding the bug that you posted at the other topic, as mentioned there, it has been fixed and it will be included in the next release.

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5 minutes ago, Miss_B said:

When you log in to the Client Area, on the lower right corner you will see the Support link. Please see the attached screenshot.

support.PNG.94cec58c4c718fbb904a20bbe038a36c.PNG

Regarding the bug that you posted at the other topic, as mentioned there, it has been fixed and it will be included in the next release.

Thanks - but he said "an upcoming release..." doesn't mean the next one 😉 

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