Hi,

Tried to download todays patch and run through the normal updating procedures (using manual mode by downloading the zip file), but after uploading and clicking continue I'm met with the following message:

Quote

Manual action required
There was an error downloading the files to your server. Please download the update and upload the files to your server, or contact us for assistance.

Typically the updating process is supposed here to go to a final step with a progress bar where it's rebuilding language files, themes, etc which has not happened.

Clicking continue again from this menu changes nothing. If I open another tab and go to Support -> Something isn't working correctly, it does not warn about the patch anymore and says "Running latest version".

From the error message it would sound like I'm trying to let it upload the files via ftp/sftp, but I'm clicking the manual button going via /?app=core&module=system&controller=upgrade&manual=1

Thanks.

Edited March 10, 20213 yr by PJStalls

It's probably best to contact support and we can take a look for you. 👍