Giray Posted February 28, 2021 Share Posted February 28, 2021 Hi all. Waited for several months before upgrading from 4.4 to 4.5. Just did. Worked. Started looking around new admincp. Was hoping to link applications in marketplace. About five minutes into my new experience, I got locked out of the forum's admincp; the invision community sign in window came up. Currently, I can log in and out of the front end (and modcp) but not admincp. It just will not take my login and password. Have tried emptying cache, different browser, no luck. Any thoughts before I open a ticket? Thanks! Link to comment Share on other sites More sharing options...
Adriano Faria Posted February 28, 2021 Share Posted February 28, 2021 Are you still an admin? Did you have your group changed by any chance? If so, you can access your database via PMA and edit your user group. Link to comment Share on other sites More sharing options...
Giray Posted February 28, 2021 Author Share Posted February 28, 2021 Hey Adriano. Long time... I think I'm still Admin. I changed nothing during the upgrade. I looked on my profile, on the front end, and I seem to still be in the Administrators group. Apologies... what's the PMA? Link to comment Share on other sites More sharing options...
Adriano Faria Posted February 28, 2021 Share Posted February 28, 2021 Just now, Giray said: what's the PMA? PHPMyAdmin, a database manager. Giray 1 Link to comment Share on other sites More sharing options...
Giray Posted February 28, 2021 Author Share Posted February 28, 2021 Gotcha. Good idea, I'll go look in the tables. Link to comment Share on other sites More sharing options...
Adriano Faria Posted February 28, 2021 Share Posted February 28, 2021 You should have value 4 in member_group_id in core_members table. There’s also a file in uploads/logs/ folder. You can see its content via FTP. I don’t remember the name but it stores the system errors. Link to comment Share on other sites More sharing options...
Giray Posted February 28, 2021 Author Share Posted February 28, 2021 (edited) Yup. Still a '4'. This is the string I get in the url: https://xxx.com/admin/?app=core&module=system&controller=login&error=&ref= Edited February 28, 2021 by Giray Link to comment Share on other sites More sharing options...
Giray Posted February 28, 2021 Author Share Posted February 28, 2021 Same table says I have 0 failed login attempts?? Weird. I wonder if it's anything to do with the Marketplace?? I was about to start renewing apps by connecting them (including yours, obviously!!). I did notice that the connect apps message that I thought would appear did not. Weird. Link to comment Share on other sites More sharing options...
Adriano Faria Posted February 28, 2021 Share Posted February 28, 2021 15 minutes ago, Adriano Faria said: There’s also a file in uploads/logs/ folder. You can see its content via FTP. I don’t remember the name but it stores the system errors. Try to find the file. If you can’t or there isn’t anything logged in it, your best bet is to submit a support ticket. Giray 1 Link to comment Share on other sites More sharing options...
Giray Posted February 28, 2021 Author Share Posted February 28, 2021 Just checked. The last logged error is February 09, so I'm not even getting an error. Opening a ticket now. Adriano Faria 1 Link to comment Share on other sites More sharing options...
Adlago Posted February 28, 2021 Share Posted February 28, 2021 Try and register a new member, and through PMA change the group of this new member to 4. Try ACP login with a new member. Check the profile of your primary admin account - it's probably locked. Giray 1 Link to comment Share on other sites More sharing options...
Giray Posted February 28, 2021 Author Share Posted February 28, 2021 1 hour ago, Adlago said: Try and register a new member, and through PMA change the group of this new member to 4. Try ACP login with a new member. Check the profile of your primary admin account - it's probably locked. Thank you so much for the idea. I tried but it did not work. 😪 I hope IPS gets back to me quickly because I only have three days worth of backup on my system so if I don't get it resolved by tomorrow before noon, I'll loose the last backup of the installation. Basically, if I don't hear by 10 tomorrow, I'll have to revert to my 4.4 backup and try again. Link to comment Share on other sites More sharing options...
Daniel F Posted February 28, 2021 Share Posted February 28, 2021 In some cases, the group won't matter. Even if the user is in the admin group, he won't be able to access the ACP if the admin group was removed from being able to access the ACP ( Admin => Members => Administrators) Anyway, please see your ticket reply so that we can resolve this ASAP 🙂 Giray and Adlago 1 1 Link to comment Share on other sites More sharing options...
Giray Posted February 28, 2021 Author Share Posted February 28, 2021 53 minutes ago, Daniel F said: Anyway, please see your ticket reply so that we can resolve this ASAP 🙂 Entered. Thx! Link to comment Share on other sites More sharing options...
Giray Posted March 3, 2021 Author Share Posted March 3, 2021 Update to all. Reverted to my 4.4 backup. Re-upgraded. Seems to have worked. The only thing I did different was deactivate my 2FA and pre-deactivate all apps and plugins. Thanks all for your help. Linux-Is-Best and Adlago 2 Link to comment Share on other sites More sharing options...
Adlago Posted March 3, 2021 Share Posted March 3, 2021 24 minutes ago, Giray said: Update to all. Reverted to my 4.4 backup. Re-upgraded. Seems to have worked. The only thing I did different was deactivate my 2FA and pre-deactivate all apps and plugins. Thanks all for your help. Sounds good, when software smiles... Linux-Is-Best and Giray 2 Link to comment Share on other sites More sharing options...
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