Allen Bradford Posted February 5, 2021 Posted February 5, 2021 I just went to my Client Area to start a Support ticket. The old link to that function with all past Tickets/Issues was gone and in its place is a small Support Link on lower right, and when clicked a small window opens for tickets or emails etc. Is this new? Sorta alarming that a robust Ticket function that sometimes dealt with serious issues has been replaced with a tiny email type window.
CoffeeCake Posted February 5, 2021 Posted February 5, 2021 2 hours ago, Brad Eden said: Ticket function that sometimes dealt with serious issues has been replaced with a tiny email type window. Clearly you don't appreciate iMessage as the defacto standard interface for business and technical communication. Must be a discerning gentleman of an Android guy. Like myself. SUBRTX 1
Allen Bradford Posted February 6, 2021 Author Posted February 6, 2021 22 hours ago, Luuuk said: Already discussed: Thank you. I don’t visit here too often. I did exchange some emails with Support and understand the change. I don’t like it, but it is what it is. I’m glad to see you can still access past Tickets via the “Support Window”.
Management Charles Posted February 6, 2021 Management Posted February 6, 2021 We basically have email-based support now. Don't think of them as tickets but conversations 🙂 Much like if you email anyone else you would keep your own copy of the conversation in your email. I actually find it easier since I do not have to to a web site and email threads are how I communicate with every other person and company I interact with.
Rikki Posted February 6, 2021 Posted February 6, 2021 You should also just be able to email support@invisionpower.com if you send from the address associated with your license 🙂
Joel R Posted February 6, 2021 Posted February 6, 2021 3 hours ago, Charles said: I actually find it easier since I do not have to to a web site and email threads are how I communicate with every other person and company I interact with I agree. This is 100% the reason why my users requested reply by email for community interaction and personal messages, which I've raised to the team before. I genuinely believe the activity on my site would explode on an order of magnitude higher if reply by email was introduced. Is this something that the team can re-consider? Sonya* and Hegnauer.io 2
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