Hello,

The management of support tickets request of past from the admin interface. Why don't I create a copy of the ticket "locally" on the forum to have a follow up and make the pictures also be stored on the client's web site "locally"?

This is a great idea 😉

Like that if it changes system (zendesk) have will not lose all the subjects created. Another advantage is that it is no longer necessary to break your head for the respect of the private sphere, which is interpreted differently in each country.

We migrated support requests from Zendesk to Helpscout when we moved, so your ticket should still exist (complete with attachments).