kmk Posted January 14, 2021 Share Posted January 14, 2021 So many mails accounts, from personal and company... So many subscriptions, marketing... So many things need to be updated, changed, reminded... Is possible handle all my mails accounts from ips Support?? Then from my ips Support send mails to all accounts... Link to comment Share on other sites More sharing options...
CoffeeCake Posted January 14, 2021 Share Posted January 14, 2021 I think you're asking if you could have multiple e-mail accounts handled by the Support module of the Commerce application? If so, you can do that now out of the box. If not, could you try rewording this and give some examples? Do you mean instead that you'd like to check your e-mail through the support tool IPS uses to ask for help (Zendesk)? kmk 1 Link to comment Share on other sites More sharing options...
kmk Posted January 14, 2021 Author Share Posted January 14, 2021 4 minutes ago, Paul E. said: I think you're asking if you could have multiple e-mail accounts handled by the Support module of the Commerce application? If so, you can do that now out of the box. Could you give a guide to do that? Link to comment Share on other sites More sharing options...
CoffeeCake Posted January 14, 2021 Share Posted January 14, 2021 Sure, you first setup your departments, and give the department a unique e-mail address: All of these e-mail addresses need to point to the same input. This is piped via the server, SendGrid, or POP3. I'd recommend using the piping option or SendGrid. POP3 really should be the method of last resort. kmk 1 Link to comment Share on other sites More sharing options...
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