We need a improvement more. 

Right the the feature "Users can see topics posted by others users?" only is valid for Member create topic posting to staff, it can not let staff create topic posting to member. 

We need ability that staff create support topic or record posting to member. Then member in that forum can see topics created by himself and topics created by staff posting to related member. 

@kmk Permissions are a block level item. Most of them will honor permissions and only show them (at least by default) things they have access to.

You can also choose to not honor permissions, this is a great way to attract members to sections that they can gain access to by subscribing etc.

You can use the support requests section in Commerce to do this, @kmk, if it's just to facilitate two way conversation with staff. You or the member can intiate a request and staff provisioned to the queue can respond.

2 hours ago, Paul E. said:

You can use the support requests section in Commerce to do this, @kmk, if it's just to facilitate two way conversation with staff. You or the member can intiate a request and staff provisioned to the queue can respond.

The idea is avoid to give acp access to all people. As the clubs and Forums support section are purpose to create sub communities, same ability as Support of commerce need introduced for Frorums support and clubs forums support.

 

Edited January 11, 20214 yr by kmk

2 hours ago, kmk said:

The idea is avoid to give acp access to all people. 

The support tool only requires giving access to the ACP to staff. And even then, you can limit their access to the support request section only.

Members interact via the front end at yoursite.com/support

For clubs, you could give those club people access only to a support queue relevant to their club.