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resetting password for converted user


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Post conversion, I have a few users who cannot login because they've forgotten their password. I tell them to use the reset option but apparently no email comes through. So I just tried the option myself in the admin control panel and get the error: 2C114/13 This user is not currently using a login handler that uses a password.

Is it not possible to reset a users password post conversion until after they've logged in? Or I am missing something.

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