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Post conversion, I have a few users who cannot login because they've forgotten their password. I tell them to use the reset option but apparently no email comes through. So I just tried the option myself in the admin control panel and get the error: 2C114/13 This user is not currently using a login handler that uses a password.

Is it not possible to reset a users password post conversion until after they've logged in? Or I am missing something.

What did you convert from? What login handler(s) do you have enabled?

  • Author

Converted from vBulletin 4. Enabled login handlers are Standard and Converter. 

Do you have any social logins enabled? For example, facebook/Twitter/Google/Apple/Microsoft/etc. We saw this issue with members who created a social account but then wanted a separate account password.

  • Author

Nope. And my old vB forum didn't have facebook logins allowed either. The only clue is this on their account...

image.png.862b394486ec6a0a2943b5364f78fb5f.png

 

My best recommendation is to submit a ticket.

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