Hi all,

We have a problem on our phorum - some of the pictures taken with an iPhone and uploaded directly, are disoriented. now I read the thread attached.

Is there a proper intuitive solution to this problem where I don't need to educate members?

Thanks.

 

11 minutes ago, Christine35 said:

We also have the problem.

 

Where can I check this?

Thanks
Christine
 

ACP -> System -> Support -> System Check (top right). Will list all installed extensions in green and as EXIF is optional if you do not have it installed should be in grey.

Thank you, Jim, it is installed. But the pictures are sometimes upside down. 

I'm not sure if the soft does actually fix the above issue but, the main reason this happens is that people don't allow the camera to change its orientation before taking a picture.

It's something I've had to explain to my members time and time again. Let's say you're in portrait mode and then quickly turn the phone to landscape and take a picture. If you look at the screen you'll notice the words/details on the screen are not at the right orientation. I still get caught out by this on my iPhone 8 and iPhone XS Max at times.

So, if I have taken the picture and I've noticed it's sideways when uploading, I simply go to Photo's, edit the picture and rotate it once, save it and then rotate it again until it's in the correct orientation and then save it. Now when I go to upload it, the photo is facing the correct way. This issue has been around a very long time. It's even worse when the phone is actually upside down (buttons on the bottom of the phone) as you don't realise you've turned it this way and go to take a picture.

I hope this helps others who face this issue as it's not IPS's software that is at fault. ☺️

We believe we have a fix for April's release.

This issue has been resolved in 4.6.12, which has just been release. Please let us know if you still have any issues once you have upgraded to that release.

That's what I wrote. It's enabled 🙂

This can not be related to any (resize) image setting in the ACP?

I'm not asking for you to solve my issue. I'm asking if any community member knows a solution to my problem. 🙂

In stead I am getting nothing but unhelpful replies. It's clear to me Invision is not going to solve my issue.

 

Edited September 19, 2024Sep 19 by Michel_72