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Need more granularity for notification settings


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  • 2 weeks later...

The net result of this is that people switch off their email notifications so as not to get the notifications they don't want. Bundling together replies, mentions and reactions is a real backward step, and is going to actually end up reducing people's engagement over time. I assume that's not what you had planned @Matt - please look into changing it and allowing people more control, other than stopping their notifications entirely.

Edited by Dll
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  • 1 month later...
  • 3 weeks later...

Our users are also complaining about this, but telling people to disable all notifications is not really an acceptable answer. In most cases, members are wanting notifications for PMs and thread replies, but the notifications every time a Like Button is pushed are burying members. Is there really NO way to turn like button notifications off?

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18 minutes ago, bfarber said:

Pressing the "like" button should not result in you being notified of new replies to a topic.

No, but it does send a notification of a reaction to a post, which is linked in to selecting you want to be notified of new replies to a topic and there's no method to separate them. 

Edited by Dll
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5 minutes ago, bfarber said:

image.png

 

and notifications of someone liking your content is linked to something besides "following" already (it's the "Mentions & My Content" section).

image.png

That's flawed though, as someone is very likely to want to be notified when someone mentions them or replies directly to them, they're highly unlikely to want to be notified every time someone likes or reacts to their content. Particularly on a busier forum where there are 100's of reactions to some posts. 

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  • 3 weeks later...

Oh wow - we've been getting complaints from users as well since we recently installed the latest version of IPB and just found this post.

There is a MASSIVE use case for users wanting to get email notifications for when they are @ mentioned or have one of their posts quoted (and this is how the majority of our ~3,000 users have operated up until now, very happily happily).

There is VERY LITTLE use case (if any) for users ever wanting to get email notifications when someone reacts to one of their posts (as this happens SO darned often in a forum). 

Bundling the 2 x options together into a single option is madness IMHO.

We really do need this to be rolled back to the way it was before as even our VIP members have been complaining that it's now ridiculous to keep up as they all LOVE being notified by email when they have been tagged in a post so they can go and help out

(but turning this option on is now making them get bucket loads of unnecessary emails for every time someone reacts to their posts. In my personal example, this has changed my email notifications from IPB from say 4-5 a day to now around 50 per day 😨)

We have logged a ticket with IPB.

However, has anyone worked out any creative workarounds?
@Dii @usmf@shiobi @AlexJ @bfarber @Daniel F

 

Edited by Nigel Moore
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1 minute ago, SeNioR- said:

A lot of forums don't use CRON for tasks, SMTP for sending mail, REDIS for cache, etc. I wonder if the change of notification settings was treated with reduced queries and faster software loading?

I doubt it, since sending 1000's of extra emails a day is probably a lot more expensive than a few extra columns in the database. 

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On 1/13/2021 at 1:59 AM, Nigel Moore said:

Oh wow - we've been getting complaints from users as well since we recently installed the latest version of IPB and just found this post.

There is a MASSIVE use case for users wanting to get email notifications for when they are @ mentioned or have one of their posts quoted (and this is how the majority of our ~3,000 users have operated up until now, very happily happily).

There is VERY LITTLE use case (if any) for users ever wanting to get email notifications when someone reacts to one of their posts (as this happens SO darned often in a forum). 

Bundling the 2 x options together into a single option is madness IMHO.

We really do need this to be rolled back to the way it was before as even our VIP members have been complaining that it's now ridiculous to keep up as they all LOVE being notified by email when they have been tagged in a post so they can go and help out

(but turning this option on is now making them get bucket loads of unnecessary emails for every time someone reacts to their posts. In my personal example, this has changed my email notifications from IPB from say 4-5 a day to now around 50 per day 😨)

We have logged a ticket with IPB.

However, has anyone worked out any creative workarounds?
@Dii @usmf@shiobi @AlexJ @bfarber @Daniel F

 

So far, I haven't found any work around for this yet . . . but I would love to have one. Our forum members are not thrilled with e-mail notifications for every Like Button push. We've got some Admin and Mods getting over 100 notifications a day because of this.

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This is one of those situations where I think a lot more thought should go in to behavioral psychology and content scaling. 

When you're a new platform and getting started, getting an email of your first reaction is useful.  Getting an email of your second reaction is useful. Getting an email of your third reaction is kind of useful.  Getting an email of your hundredth reaction is not useful.  

The real purpose of email notifications is not to actually notify users of all activity.  Really. The real purpose of email notifications should be to engage users to re-visit the site.  That's it   That should be the one singular purpose behind the email notification. Modern social platforms like Facebook have figured this out.  IPS, on the other hand, wants to vomit every last content item, reaction, and comment at users. There's information overload of trivial posts and a total turn-off of interest. It's so bad that there's a backlash, where users want to turn off ALL email notifications.   

If you go to Facebook, they only show you 4-5 notifications, even though you may have hundreds of content items.  But they're the 4-5 most interesting, most likely to click on, most likely to convert to activity.  That's the real goal.  

This is even more pressing in the mobile world, where we have even less screen real estate.  If I'm checking my email on my phone, you only have four to five chances / notifications to convince me to visit the site.  

When I assess IPS and complain about it being legacy, this is the kind of stuff that I worry where we will continue to fall behind. 

Edited by Joel R
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