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Hi guys,

I can't buy or download anything from Marketplace. I get this info: 

Quote

Sorry, you aren't permitted to download this file.

Same with client section on the forum:

 

 

Quote

 

Sorry, there is a problem

This forum is only available to those logged in with a client account.

If you are a current IPS client and are seeing this message, please log out and then log in with the same email and password that you use for the client area.

If you need assistance logging in as a client please submit a ticket and we will be happy to assist.

Error code: 1F176/3

 

 

Is this about renewing my license? When my license expires I am no longer considered to be a client?

Thanks...

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I can understand that I don't get updates while I don't have an active license, but cutting people from content that modders provide for extra charge or even submit for free is ridiculous. This will only drive people to third party sites to get these things there. Great way to decentralise and ruin the community. 

Thanks for explaining this to me guys, as guys from invision simply block you and you have to figure it out why... Something like turning off the lights to let you know that the shop is closing. 

Edited by MichaelPi
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  • 2 weeks later...

Also, take this into consideration. That you don't get ticket support and updates without active license, fair enough. That's normal.

However, except for this section, and 2 others, the complete community forums are set to "read only"!!.

So consider this. Users with a valid license they paid for, but which is not active, can not be helped and/or can not help others, due to the fact that about all forums are set to read only, and the Product Guidance is even forbidden!!

So even questions they asked when there license was valid, they can't read anymore.

Next to that it's:

- Not possible to change or remove Stored access information, which is conflicting with the European GPDR law!

- Not possible to change license and/or test url, while the licensed is already long payed for and no support is needed in any way to change the url. XF isn't doing that either. I'm not going to pay 65 dollar to make an url change.

Combine this with the fact that the community is giving free support which seems IPB is being payed for (because read only without valid license), same goes for free addons created by the community members.
Not being able to use my payed license in the domain I want to use it (url change not possible), stop of bbcode support, still no support for mass move threads on search results. And not even able to sell my license at least once (against European law also).

Really.... so yes... one other forum left open is the feedback and idea's section? You guys really think that I can do nothing at all here, I would be willing to post feedback or idea's to improve?  You must be kidding.
And then people are wondering why pirates forums are so popular? Where you -can- get community support, even when you have a valid owned license and not a pirated one? Think twice. IPB needs to go back to being way more customer friendly with these arguments mentioned here.

I'm also out of here going to XF, although I don't have a big forum, I do have a hosting company and all these restrictions are in no way customer friendly, I will not advise IPB to anyone soon.

Edited by Black Tiger
Made some corrections
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  • 3 weeks later...
  • 3 weeks later...

What's this? Is this a new rule? My license has expired 4 days ago (Nov 8th, 2020) and I just tried to install something from Marketplace and I got this message. I'm not talking for a new order, I'm talking for a plugin that I bought less than a month ago and is active.

To not be able to download IPS core update is understandable and acceptable. But not be able to download something that is active, I don't think that is even legal at least according to EU Law.

Anybody else having the same issue?

EDITED: I just tried to install from Admincp and this time the message was more clear "The Marketplace requires an active Invision Community license, please renew it in the client area". So, IPS found a new way to push clients to renew their license. Then why they're saying that renewal is optional. I've more than 20 active Plugins and Themes in my Account. They appear in a separate section, not in the client area. How is possible to restrict my access to content that I paid to be active?

Edited by ChrisTERiS
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On 10/25/2020 at 9:08 PM, OldAssGeek said:

Pretty sure this go against many country laws.

For sure it's against EU Law but I need to confirm it with my daughter who is Lawyer specialist in EU Laws.

IPS products and Marketplace products are totally different. The facts that they have them in separated section and not all in Client Area under "Manage Community" is a proof.

A bad (and childish) trick from IPS side to push clients to renew their license. My license is since Feb 2011, so almost 10 years old, and I've more than 40 plugins and themes in my Marketplace account. Nobody can restrict my access to something that I bought less than a month ago.

From now on, I'll never buy from Marketplace again. If the coder/designer has his/her own shop, I'll buy from there, otherwise I prefer to not buy anything.

 

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1 hour ago, ChrisTERiS said:

For sure it's against EU Law but I need to confirm it with my daughter who is Lawyer specialist in EU Laws.

I'm not sure the laws of one place apply to the jurisdiction of another. If Ireland decides to make it illegal to have a cartoon sheep as an avatar, would I be breaking the law and risk fines as a US citizen in New York, on a web site run by some guy in a shared office space in Virginia?

That said, this, the communication of this as an upcoming change, and the eventual implementation of this was, to be kind, less than ideal, and not only from a "I paid for this, give it to me" situation. We've discussed this at length here when it happened from multiple perspectives, yet understandably, there are those still learning of this and likely will be for some time.

The contrary argument is that at the time of purchase, you had the ability to install it. I suppose it's a bit similar to going into a brick and mortar shop, buying a product, leaving it sitting on the shelf, and then expecting it to still be there when you returned a week later. Digital products are available at the time of purchase and that likely satisfies any common law requirement, unless you executed a contract with the vendor that they would provide access to that digital product for a contracted period of time.

Sometimes though, I find that just because something is legal, doesn't mean that it's the best business decision. It seems that there's good reason to update the message folks get when attempting to download something in your situation to be a bit more transparent as to what's happening. Something along the lines of:

Our apologies, but per our Terms of Use, an active license subscription must be associated with your account to access and install this resource. Please check your license renewal status in our Client Area, or contact customer support if you believe this message is in error.

 

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34 minutes ago, Paul E. said:

'm not sure the laws of one place apply to the jurisdiction of another. If Ireland decides to make it illegal to have a cartoon sheep as an avatar, would I be breaking the law and risk fines as a US citizen in New York, on a web site run by some guy in a shared office space in Virginia?

No but if there is a European GPDR (privacy) law and American company's sell software to European customers, they must obey to the GPDR law. Which is not the case at this moment.
And other laws. Hence the reason for example for Google, Microsoft and Facebook getting billion dollar fines in Europe. So American company selling things in Europe are not free to do whatever they like.
You can't compare software to a brick and mortar shop, but you should compare it to other software. If I buy software I can install it anytime. Even Digital products if you downloaded them. So there is no problem in closing the support section as this is mentioned in the Terms.

There is however an problem closing down the "stored access information" which contains privacy information and should be able to remove those credentials according to European GPDR law.
 

34 minutes ago, Paul E. said:

an active license subscription must be associated with your account to access and install this resource.

Terms are containing a fault in this case. Because "and install" is incorrect here and in contrary to other terms! This is incorrect, because software is bought for lifetime and can and may be installed and used without active license and subscribtion at -any- time!! Only problem is that you can't install it anywhere else then on the current saved license url.
So only the part of not being able to download it, is correct. But you are allowed to run already downloaded versions, which are downloaded during the time of active license.

As for the market place, one is now blocked to the download of new version, purchased from 3rd party, so other persons than Invision. Which as far as I know is illegal too or at least very undecent, because subscribtion times of bought addons, can be quite different then subscribtion times of license subscribtion.

Anyway, Invision should obey the GPDR in any case when selling to European customers and so the Stored access info should be available at any time so the customer can remove the info present in there, or have their info removed from there (with proof provided).

Next to that, I'm still doubting about the license url. One should be able to change this, maybe for the 15 dollar which are to be payed if you change to much but it's unfair to require a full license subscribtion for this if the license becomes inactive.
Might even be illegal to close that fully in Europe, but I'm not 100% sure about that.
 

Edited by Black Tiger
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My English level is not so high to understand all the posts above, but in simple English the only that I can definitely say is that:
"If any company outside EU, wants to sell within EU or to EU citizens, they must agree and follow EU Laws. It's up to each company to decide what they'll do. If they want to keep their rules is fine. BUT IN THIS CASE THEY MUST RESTRICT sales to EU citizens". In this case, IPS didn't put any country restrictions, which means that they decided to accept EU Law.

 

Edited by ChrisTERiS
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3 hours ago, ChrisTERiS said:

From now on, I'll never buy from Marketplace again. If the coder/designer has his/her own shop, I'll buy from there, otherwise I prefer to not buy anything.

 

Agree - i already bought for more than 150 USD direct from developers and have my paid files on my PC (house).

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There are many topics about this now, a lot of us are not pleased with this. But, IPS have made it very clear that it’s not going to change. Over the years we’ve been asking for something similar to what Wordpress does. We now have it.

If you don’t want to be locked into this via the AdminCP, IPS again have stated that we can go direct to the developer which has its own risks.

It seems, that the reason this was done is to keep everything updated ‘together’. That means no more installing 3rd party apps/plug-ins and breaking a community. They also scrutinise the apps much more closely now with new terms/conditions in order to submit to the Marketplace.

As I said; I don’t agree with the change with having an active licence to be allowed to download 3rd party stuff, but unfortunately other people let us down by not knowing what they’re doing and just randomly installing things and then complain why their forum doesn’t work. Or, even downloading very old plugins and expecting them to work on newer version of the suite.

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