User lost followers after upgrading to 4.5

[Silnei L Andrade]

 

A user of our forum lost half the followers after upgrading to version 4.5. He had 97 followers and after the upgrade he changed to 48.  Does anyone have any idea what may have happened, how can I solve this?

 

Thanks in advance

[CoffeeCake]

You may want to open a support request and ask for assistance with this. Have you pruned members?

[Silnei L Andrade]

2 hours ago, Paul E. said:

You may want to open a support request and ask for assistance with this.

Thank you. I will do this! 

2 hours ago, Paul E. said:

Have you pruned members?

No. Just upgraded. 

[jair101]

I assume it has to do with a question asked during the upgrade. Followers and followed content takes a lot of db space, so the question was whether you want to prune some of the data based on IPS defaults or you want to set the settings yourself. I assume you clicked through to do it the IPS way.

If it is any consolation, the removed followers were probably inactive for very long on your board.

[ahc]

A lot of our content/members lost followers too, but they were guest accounts that stayed behind after the member account that was actually following was deleted, something the system should have automatically removed, but never did.  4.5 finally fixed this issue which has existed since 4.2.  This could be an explanation for you, however, if it only effected one member, then it's probably just a coincidence that the followers were considered inactive and removed automatically by the system, as jair101 pointed out.