GTAPoliceMods Posted July 9, 2020 Share Posted July 9, 2020 (edited) Good day, Please forgive me if this is the wrong area to post thing. As of late, we've been seeing an uptick in users reporting to us that their downloads get to something like 70% and then will fail with a 'Error - Forbidden' message from their web browser and when they try to get the file again, the site tells them that they don't have permission to download the file. This used to be a rare occurrence, but it's been picking up (with 4 reports in the last 3 days) and our usual advice to users was to log out, clear cache/cookies, and log back in. Which we assume fixed their issue as we'd never hear back from them, despite us asking to provide a link to the file(s) they were encountering issues with. However, as this is occurring on a more frequent basis and I can't seem to find any sort of error logs generated by our users' IPs when they report the issue. This has become quite baffling and as I'm not quite 100% familiar with IPB's inner workings. It's proving to be a pain to track down the headache and nip it. We have 27k+ users and I don't need to start getting hundreds of tickets when this 'glitch' really starts becoming an issue. So any advice/input would be much appreciated. Thanks, - Mike Systems Administrator GTA Police Mods. Edited July 9, 2020 by GTAPoliceMods Link to comment Share on other sites More sharing options...
bfarber Posted July 9, 2020 Share Posted July 9, 2020 You can try checking the System Logs in the AdminCP to see if anything is reported there. Also check the PHP and webserver error logs to see if something like a PHP timeout is causing the issue, but it sounds like you already have. Link to comment Share on other sites More sharing options...
Eudemon Posted July 9, 2020 Share Posted July 9, 2020 possible due to php.ini fpm timeout config Link to comment Share on other sites More sharing options...
GTAPoliceMods Posted July 12, 2020 Author Share Posted July 12, 2020 (edited) Good day, Sorry for the delayed response. Not having any internet at home has been quite inconvenient. Anyway, our PHP-FPM timeout is the default (or whatever Plesk has it defaulted to), though the PHP Max Execution Time is set for 3000s with an input time of 2750s. PHP-FPM max children is set to 50. We've switched from PHP 7.3 to 7.4 in an attempt to see if it was configuration headache and it's resulting in the same error. I'm not sure if I explained the issue correctly, but this is basically the tickets we're seeing more often: I've checked the error logs from the ACP and all I see are: 2S119/1 Something went wrong. Please try again. [IP REDACTED] /index.php?/files/file/638-4k-sast-pack/&do=downlo… Dirty Dan 07/11/2020 12:00 PM 2S119/1 Something went wrong. Please try again. [IP REDACTED] /index.php?/files/file/638-4k-sast-pack/&do=downlo… Dirty Dan 07/11/2020 12:00 PM We're also seeing an uptick of "2S119/1 - The CSRF protection key did not match. This may indicate a plugin or theme is out of date. Please contact technical support for more information." errors as well. I've checked our server's php & apache error logs and can't find any errors associated with the user's IP address. So I'm starting to get really perplexed. Thanks again, - Mike Systems Administrator GTA Police Mods Edited July 12, 2020 by GTAPoliceMods Typos Link to comment Share on other sites More sharing options...
Recommended Posts