April 7, 2020 in Technical Problems
With moving to Amazon SES, I recieve messages when a member's email bounces. Most often it is someone who hasn't been on in over a year, so I get into their preferences and turn off their notifications. I also get messages about complaints.
Recently I received a complaint about receiving email. But I see that I already turned off all their notifications and email in december. And yet they received an email of our "digest" of posts. This would be simple enough to delete this member, but I need to make sure it isn't emailing people who shouldn't be emailed. Not just the people who are no longer active members, but also the members who are active, but still turned off their email.
@The_Mage This is a little confusing currently but turning off notifications does not turn off notifications for subscribed posts.
They (or you) have to unbsubscribe them from the content they follow.
Unfortunately you have to go to each content type and unsubscribe from each of the topics/forums etc or choose "Do not send me notifications" for them instead.
Ah yes, I missed that. Thanks, that helps a lot.
Do wish there was a way to just turn off all notifications for a member at one time, rather than select each and every item. Then fixing this requires me to log in as them to find the content, and remove it.
My other option is to delete the member, and I am reluctant to do that.
I believe there have been suggestions to get this to be easier because it's not really user friendly.
Does the Mailbouncer app on the marketplace here not solve this one?
@Sheffielder this issue isn’t that the email is necessarily bad so much as notifications were turned off and the member is still getting notifications. Which the mail bouncer doesn’t account for.
Mail bouncer only checks if the email is bad and then removes emailing from the user until the email is updated.
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