Jump to content

Community

liquidfractal

deleted members disappear from invoices?

Recommended Posts

I've noticed that if members on one's site purchase services and invoices are generated for them, if those members' accounts are deleted then the member's name disappears from not only the invoice listing, but also from the generated printable version of the invoice itself!  So when you go to print an invoice or save it as PDF from the Invoice screen, all you have is an address without a name.

My two cents: this is a bad idea.  Could we please keep the original member name on invoices which have already been generated before the member's account was deleted, even if it doesn't link to anything (as in the Invoice list page)?  It's just more professional from a record-keeping point of view IMHO, and very useful in case one needs to correspond with a member re: their account, services, purchases, etc. after the fact if said account was deleted.

Thanks! 👍

Share this post


Link to post
Share on other sites

It’s a classic unsolvable dilemma, since from the privacy perspective (e.g. GDPR and others) you HAVE to delete data from the server or at least that would be the user’s expectation. 
And in fact, IPS has used this very same scenario against ways to make deleting user more easily. 

Personally, I only use Commerce for the transactions. My bookkeeping happens elsewhere. 

Share this post


Link to post
Share on other sites

Typically, laws like GDPR give you some grounds to not remove a user's data if you have a certain business relationship and have bookkeeping requirements just FYI. Check with legal experts in your area if you are unsure about the best way to handle that.

As for the suggestion itself, it makes sense I suppose and will raise internally.

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners. See more about cookies and our Privacy Policy