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Ips support app


kmk
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Due to the ips themselves don't want to use SUPPORT system, I am thinking about if I shouldn't use this feature for customers support, because I don't want to spend time and money on something will not developed more improvements and support. 

Or I'm wrong? Please ips staff can confirm my hesitation? 🤔 

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IPS has already said why they migrated customer support to a 3rd Party system. IIRC IPS also stated that the Commerce support feature is still going to be a part of the product and continue being developed.  

Just because IPS doesn’t use it doesn’t mean it’s being abandoned... There are plenty of IPS clients that rely on it. 

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IPS Commerce Support is a heavy, UI filled support ticket system to help users contact staff on communities.  It works very well for that function (which probably 90% of IPS customers use it for).  It is, however, not designed for a full blown enterprise support ticket system that a software company will find themselves dealing with.  Most types of sites have markets were users may never contact support or just need it once every 20+ sales.  Where as a software company like Invison Power probably deals with 20 tickets per sale and it is not the best solution out there for that volume.

However, a built in integration with zendesk as option 2 would be a very nice thing.  I think we can all agree that IPS Commerce as a whole is not always the best solution in ecommerce and the less "it basically works for now" 3rd party integrations would be better for all.

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4 hours ago, kmk said:

How about if add a real time chat extension to the support system? Give The PM innovation and integra it with support? 🤔 

Very interesting request. Zendesk has his chat but the prices seem relatively high to me that it could already have existed for a lot less expensive like:
 

 

See with @onlyME   he is very attentive to suggestions and offers excellent support

 

 

 

 

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  • 3 weeks later...
On 1/18/2020 at 2:04 AM, Aiwa said:

IPS has already said why they migrated customer support to a 3rd Party system. IIRC IPS also stated that the Commerce support feature is still going to be a part of the product and continue being developed.  

Just because IPS doesn’t use it doesn’t mean it’s being abandoned... There are plenty of IPS clients that rely on it. 

I miss that thread can you link me to where that is so I can read it please?

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