Proud Daughter Posted January 4, 2020 Share Posted January 4, 2020 Hi: I tried to upgrade my forum yesterday. Long story short, as soon as I upgraded to suggested versions php 7.1.0 and MySQL 5.6.2, I could no longer access my forum/admin and therefore couldn't perform the upgrade. I tried to solve the problem for hours, and finally gave up. So, I reverted back to my PHP 5.6.31 and MYSQL 5.1.73 (it was functioning prior to), so at least I could get my forum back up and running. No luck. What could I be missing? Everything looks like it's fine on my Windows Server 2012R2. MySQL shows it is accessing the database. However when I try to pull up my page, I get a 500 internal server error. http://www.6thcorpscombatengineers.com/engforum/index.php Link to comment Share on other sites More sharing options...
Adlago Posted January 4, 2020 Share Posted January 4, 2020 Try remove all files in directory 'datastore' Link to comment Share on other sites More sharing options...
Proud Daughter Posted January 4, 2020 Author Share Posted January 4, 2020 Thanks. Will try that. Link to comment Share on other sites More sharing options...
Adlago Posted January 4, 2020 Share Posted January 4, 2020 Just now, Proud Daughter said: Thanks. Will try that. This will remove site cache Link to comment Share on other sites More sharing options...
Proud Daughter Posted January 4, 2020 Author Share Posted January 4, 2020 no luck Link to comment Share on other sites More sharing options...
Daniel F Posted January 4, 2020 Share Posted January 4, 2020 Do you see any logged errors in your logs? Have you submitted a ticket so that we can take a look at this? If not, please submit one Link to comment Share on other sites More sharing options...
Joel R Posted January 5, 2020 Share Posted January 5, 2020 @Proud Daughter sorry to hear that you're having upgrade problems. 1. What IPS version are you upgrading from and to? (Eg. 4.3.1 to 4.4.9.2) 2. On "big" upgrades, where you're upgrading a version like 4.x, I highly and personally recommend that you disable any third party apps and plugins and you revert to default theme. Several third party items usually need to be updated. 3. Send in a support ticket with the subject line of "Emergency Offline". Even though IPS technicians are officially off on the weekend, they will prioritize offline communities. Link to comment Share on other sites More sharing options...
Proud Daughter Posted January 5, 2020 Author Share Posted January 5, 2020 Thanks. BTW, since my forum is down, what's the easiest way to determine what version I am currently running? Link to comment Share on other sites More sharing options...
Adlago Posted January 5, 2020 Share Posted January 5, 2020 Do you use htaccess file in the root directory? If yes, please show content your htaccess file. Link to comment Share on other sites More sharing options...
Proud Daughter Posted January 5, 2020 Author Share Posted January 5, 2020 <Files 404.shtml> order allow,deny allow from all </Files> AddType video/ogg .ogv AddType video/mp4 .mp4 AddType video/webm .webm SetEnvIfNoCase Request_URI \.(ogv|mp4|webm)$ no-gzip dont-vary deny from 119.63.192. deny from 119.63.193. deny from 119.63.194. deny from 119.63.195. deny from 119.63.196. deny from 119.63.197. deny from 119.63.198. deny from 119.63.199. Link to comment Share on other sites More sharing options...
Proud Daughter Posted January 5, 2020 Author Share Posted January 5, 2020 To be honest, I am thinking of installing new forum software on my server, and migrating my data, since IPS tell me they don't actually provide tech support for Windows servers, anymore. BTW, I did submit a support ticket, a few minutes ago. Am waiting to hear from them regarding my problem. Link to comment Share on other sites More sharing options...
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