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Posted

Why am I seeing this after extending the license?

I've been using your solutions for years now. Email to customer service without response.

I would appreciate some contact back. I put quite a bit of work into SEO over the years...

 

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  • Management

I'm sorry for any inconvenience. It looks like there was a payment issue and we just need to verify some information. Unfortunately, I don't see any emails from you in our system, but feel free to contact me directly and I'll do my best to help. 

Thank you.

  • Author

Thanks for getting back to me Lindy. I will contact you now.

  • 3 weeks later...

Hello @Lindy

unfortunately I'm experiencing the same issue as RD65.

 

Could you please help me in troubleshooting?

 

Thanksforum-banned2.thumb.png.a146ccc7e3908f8cfb7c3decf39f72a4.png

  • Community Expert

Hello,

This is a different issue, as you are on your own site there. If you submit a ticket, we can certainly advise.

31 minutes ago, fcomby4 said:

Hello @Lindy

unfortunately I'm experiencing the same issue as RD65.

 

Could you please help me in troubleshooting?

 

Thanksforum-banned2.thumb.png.a146ccc7e3908f8cfb7c3decf39f72a4.png

 

It happened to me on my site too, I was using a DotVPN VPN (Paris, France)

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