Giray Posted August 27, 2019 Share Posted August 27, 2019 🙄 Forgive the simplicity... What does 'Tracking' do exactly in the support system? Link to comment Share on other sites More sharing options...
Stuart Silvester Posted August 27, 2019 Share Posted August 27, 2019 There are two options for tracking a ticket Track - This will add the ticket to the 'tracking' tab in the support desk overview, so that you can find it easily again regardless of the status Track and notify - This will do the same as #1, but it will also email you a copy of any replies or notes that are added to the ticket. Link to comment Share on other sites More sharing options...
Giray Posted August 27, 2019 Author Share Posted August 27, 2019 Thanks so much. Simple and clear. Link to comment Share on other sites More sharing options...
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