FASEOFMARS Posted August 1, 2019 Share Posted August 1, 2019 Hey, Im a CiC customer I’m having trouble uninstalling the videos app from Devfuse. After uninstalling from applications and trying to reinstall the application I get this error. Has anyone else experienced this error? Support cannot help with third party customisations but have asked me for steps to uninstall from database. Cheers, Link to comment Share on other sites More sharing options...
Adriano Faria Posted August 1, 2019 Share Posted August 1, 2019 Uninstall it then run the support tool to update the cache then reinstall it. NOTE: not sure CiC has the support tool I mentioned. Link to comment Share on other sites More sharing options...
FASEOFMARS Posted August 1, 2019 Author Share Posted August 1, 2019 25 minutes ago, Adriano Faria said: Uninstall it then run the support tool to update the cache then reinstall it. NOTE: not sure CiC has the support tool I mentioned. Yes it clears the cache by default when you run support I have just tried this for the millionth time and it has worked! I don’t know whether support has done something or it just took time for the cache to clear. Thank you for the fast response. Link to comment Share on other sites More sharing options...
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