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Subscription expiration question


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I'm setting up subscriptions on y site and want them to be only for a year. 

I see it has the option of "Reset groups when purchase expires or is canceled?" but it doesn't seem to allow me to set a term? 

Where do I set the length of the subscription?

Thanks in advance.

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  • 4 weeks later...

Under the Price section, you need to tick the 'Renews?' option.  Once that's on, you'll have the option to set renewal prices and how often.  You'd type in 1 and change the drop down to 'years' to have it set to allow members to renew once a year.

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  • 9 months later...

I have done this, but there is no way to determine how many times it cycles. If I set my customer up for a monthly payment, it will invoice them indefinitely unless I manually go in and do something to it. How can we set up an expiration date after a certain number of payments? 

Edited by Katherine Grace Bond
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I don't understand the logic behind this. Do you know? I'm trying to set up products with a monthly payment plan. Once they've paid for the product, I want it to stop invoicing/charging them automatically. Otherwise I have to figure out a way to stop that for every single customer. We've been frustrated enough that we are looking for another platform. 

 

And thank you for responding so quickly!

 

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14 minutes ago, Katherine Grace Bond said:

I don't understand the logic behind this. Do you know?

Well, yes. It’s a subscription and that’s how subscriptions work in general. They renew until cancelled by the subscriber. 
A payment plan feature is something completely different and not available in the Commerce app at this time. 

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Do you know if they have any plan to implement such a thing? I have not actually set these up as subscriptions, and you're right, that is the way a subscription works. I jumped on this thread because it was dealing with expiration dates, so I'm probably comparing apples and oranges (though I do think having an end-date option to a subscription would be useful.) I assumed there would be a way to do payment plans when I implemented the platform, and now I'm pretty invested. 

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  • 3 weeks later...
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