Pupper Puppet Posted May 24, 2019 Share Posted May 24, 2019 Evening! I've got a one-off issue, shown below, that I wonder if anyone has seen and/or fixed before. I have a single member in my forums (Windows 10 64 bit, Chrome) who, when she quotes selections longer than a few sentences or entire posts, ends up with random numbers and massive blank space in the quote field. Staff with all permission levels right up to root admin have tried to edit her comments to remove this blank space, but the "edit" and "moderator actions" links aren't clickable. This is true only for the comments in which this happens - we have no trouble moderating the rest of the thread. She's the only member this happens with. We're completely puzzled. Any ideas will be greatly appreciated, and I'm happy to answer questions if it will help diagnose the problem. Thanks for your time! Link to comment Share on other sites More sharing options...
Xenboy Posted May 25, 2019 Share Posted May 25, 2019 Have you looked to see what the posts or the user record looks like in the database itself (if you are self-hosted)? Compare their user record to someone in the same group who is normal. Also, look at some of the posts themselves to see what they look like compared with a normal post. oh, and have them try creating a new user and posting a test post to see if the problem continues or not. That will help you isolate the issue. I had a user with something similar once a while ago and it turned out to be a bad plugin in their browser, but I was able to edit the posts and remove the garbage. But the fact that you can’t edit the posts suggests something different. Link to comment Share on other sites More sharing options...
Stuart Silvester Posted May 25, 2019 Share Posted May 25, 2019 21 hours ago, Pupper Puppet said: Evening! I've got a one-off issue, shown below, that I wonder if anyone has seen and/or fixed before. I have a single member in my forums (Windows 10 64 bit, Chrome) who, when she quotes selections longer than a few sentences or entire posts, ends up with random numbers and massive blank space in the quote field. Staff with all permission levels right up to root admin have tried to edit her comments to remove this blank space, but the "edit" and "moderator actions" links aren't clickable. This is true only for the comments in which this happens - we have no trouble moderating the rest of the thread. She's the only member this happens with. We're completely puzzled. Any ideas will be greatly appreciated, and I'm happy to answer questions if it will help diagnose the problem. Thanks for your time! We've seen Grammerly causing this issue, the upcoming release of 4.4.4 contains a change to address this. Link to comment Share on other sites More sharing options...
Pupper Puppet Posted May 26, 2019 Author Share Posted May 26, 2019 11 hours ago, Stuart Silvester said: We've seen Grammerly causing this issue, This turned out to be the culprit. The member confirmed she's using it, and also said the browser plugin is evil in more ways than this. Thanks! Link to comment Share on other sites More sharing options...
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