Jump to content

Community

Joel R

[Question] How do you welcome new members?

Recommended Posts

I was talking to another community admin who hosts real world events for young entrepreneurs in Amsterdam, yet she was having a hard time getting the engaged in the community.  How do you get new members to engage? 

Some things that I do:

1. Automated welcome - I use a custom mod from the Marketplace to send an auto welcome message via PM and email.  

2. Introduction board - I have an introduction board where I've pinned some useful new member guides and where they can introduce themselves.  

3. Forum flow - I'm personally mixed on my current approach (and I'll explain why in a bit).  My forum boards are laid out as a funnel for new members.  They start with easy boards and get progressively more involved to true content.  The pro of that it's perfect for new members, the downside is that boards for the most active users are pushed to the bottom.  

4. Ambassador program - I nominate several members to serve as Ambassadors who immediately greet and welcome new members.  They're like a welcome committee.  

5. Emotionally disclosing question - This is the newest change I've made based on best practices from community management.  When asking members to introduce themselves I no longer ask generic questions like "how did you find us?" Or "what's your background?" I now ask questions designed to open up the emotional vulnerability of new members, with questions like "how do you feel you can contribute to the community?" Or "what's one challenge you're currently feeling frustrated about where we can help?". They're much more topical, and designed to provoke an emotionally-driven response.  

Share this post


Link to post
Share on other sites

Some other things that I've been starting to do:

6. (Depending on the size of your community) In the monthly newsletter, say hello to all the new members who joined in the past month. This is a raw dump from the member list filtered by date range.  

7. Promote to Our Picks and showcase in the monthly newsletter any new member introductions.  I'm between the normal users and my community Ambassadors, there's a decent number of responses.  

8  I haven't developed a systematic approach to this next one, but you can filter for a custom range in the ACP > Statistics > Community Activity (eg. April 1 - April 30). You can then scan for members with less than 5 content items who posted in the date range to look for new members who are starting to post.  

There's a lot of power in this metric.

How do you say introduce new members? 

Share this post


Link to post
Share on other sites

Hi @Joel R

I'm doing 1 and 2. And I've a block with threads with 0 answers so I can help new members quickly.

3) sounds interesting, but what do you do with your described Forum flow?

How much new members do you have per month? I've 70 to 100 – it's to much to welcome everyone. Now I've a mixed monthly newsletter – for the newest articles and the most interesting threads and "things" in community. I'm thinking about splitting it into two newsletters so that the community members get more targeted content. 

In my auto welcome message I'm inviting new members to our weekly chat. But this also means that me or one of moderators should really be in Chat on time.

Share this post


Link to post
Share on other sites

Hey @Claudia999

When I welcome new members in my monthly newsletter, it's two things:

1. General welcome to all new members who joined in the past month.  I do a raw dump from the Members List.

2. Highlight of topics from members who introduced themselves.  

Share this post


Link to post
Share on other sites

Hey @Joel R, wondering... what do you use for an automated welcome? I would love to have an email setup to give new users the 411 so they don't feel so lost. 🙂

Edited by breatheheavy

Share this post


Link to post
Share on other sites
Just now, breatheheavy

Hey @Joel R, wondering... what do you use for an automated welcome? I would love to have an email setup to give new users the 411 so they don't feel so lost. 🙂

Have you seen Automated Welcome by @Mike John ? It's probably one of the most popular mods in the Marketplace.

Share this post


Link to post
Share on other sites
2 minutes ago, Joel R said:

Have you seen Automated Welcome by @Mike John ? It's probably one of the most popular mods in the Marketplace.

Ahh yea, but the weirdest thing happened when I installed it yesterday... it broke my theme. Is that possible? As soon as I uninstalled it my site looked normal again. 

Screen Shot 2020-02-05 at 11.16.38 AM.png

Edited by breatheheavy
attachment

Share this post


Link to post
Share on other sites

You'll need to get with your theme author to fix the issue.  They may not have updated the templates.  

You can also check with the application's author to investigate.  

Share this post


Link to post
Share on other sites
On 4/20/2019 at 11:10 AM, Joel R said:

6. (Depending on the size of your community) In the monthly newsletter, say hello to all the new members who joined in the past month. This is a raw dump from the member list filtered by date range.

We get a minimum of 50+ members a week, up to 80-100 in the summer.  That would be a really long newsletter.  😂

Good advice on everything else.

Share this post


Link to post
Share on other sites
On 2/6/2020 at 5:13 PM, ahc said:

We get a minimum of 50+ members a week, up to 80-100 in the summer.  That would be a really long newsletter.  😂

Good advice on everything else.

Yea same 😂 we had 60 people join just yesterday. But still love all the suggestions a lot!

Share this post


Link to post
Share on other sites

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners. See more about cookies and our Privacy Policy