SJ77 Posted March 17, 2019 Share Posted March 17, 2019 I add messages quite often to downloads files that I cannot approve. I will notify the member letting them know why I have not approved it. It was recently brought to my attention that the mention system isn't notifying members as it should when used inside a message box. HELP! Link to comment Share on other sites More sharing options...
bfarber Posted March 18, 2019 Share Posted March 18, 2019 At present, mentions will only send a notification if directly used as part of a content item or comment, not in associated meta data or areas that are not content items (e.g. if you add a mention in a forum description, the member will not get a notification there either). Link to comment Share on other sites More sharing options...
SJ77 Posted March 18, 2019 Author Share Posted March 18, 2019 1 minute ago, bfarber said: At present, mentions will only send a notification if directly used as part of a content item or comment, not in associated meta data or areas that are not content items (e.g. if you add a mention in a forum description, the member will not get a notification there either). Thanks, any plans to make this work to lead the customer to my message I left for them (using a mention)? This feature would be VERY helpful. Link to comment Share on other sites More sharing options...
Joel R Posted March 18, 2019 Share Posted March 18, 2019 Is this using the recommended reply feature? I usually send a separate PM or add a comment to the file to notify a member when this happens. Link to comment Share on other sites More sharing options...
SJ77 Posted March 18, 2019 Author Share Posted March 18, 2019 4 minutes ago, Joel R said: Is this using the recommended reply feature? I usually send a separate PM or add a comment to the file to notify a member when this happens. Yeah, now that I know it doesn't notify anyone I suppose I will have to crack open a PM and manually notify someone. Would be nice if I could be efficient and let the mention do it's job though. Link to comment Share on other sites More sharing options...
bfarber Posted March 18, 2019 Share Posted March 18, 2019 It's not a bad suggestion (I can't say if there are "plans" for anything right now), I just wanted to clarify how it does work for now in case anyone else was wondering. Link to comment Share on other sites More sharing options...
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