Hello.

Is anybody else experiencing issues with screenshots of themes in the marketplace? I just found this topic:

So I clicked on it and had a look, it's showing and the thumbnails are also showing. But when clicking on the thumbmail, the bigger screenshot window only gives a broken image.

When clicking on the broken image in Firefox, it looks like access is denied for some reason?

<Error><Code>AccessDenied</Code><Message>Access Denied</Message><RequestId>8C5F7AB039E537BA</RequestId><HostId>TuDC9vwDbIhOWuMji0DUTWGg7uTxt9dumSZeZcf1Ywn87APvD2aZH+BRmCEMOXkAhrAg01qoOjo=</HostId></Error>

 

I had this yesterday too and this is not only happening with this Theme but with most of the screenshots I was trying to look at (maybe more).

This is with the newest Firefox version. However, I also tried with Microsoft Edge and Google Chrome and the same is happening. So it seems it's an issue on the IPS's site?

Anyone else having this problem?

 

Edit: Seems only to happen when visiting a direct link to the screenshots, or when visiting the link of a search result.

 

Post on the support topic and ask the author to re-upload the images.

This is nothing to do with browser, or with your account. It is all to do with a bug in IPS that seemingly only affects here and results in screenshots being deleted.

It's not something of the author:

I had this yesterday too and this is not only happening with this Theme but with most of the screenshots I was trying to look at (maybe more).

When I just browse the marketplace it's oke. But when clicking links or visiting search results and then clicking the thumbnails, this is happening, with about everything.

It's a server side thing, not an author thing.

I will ask the author anyway, just to be sure. Odd though that it gives a access denied notice then.

2 minutes ago, Black Tiger said:

t's a server side thing, not an author thing.

As I said.......it is a bug that seemingly only affects here and results in screenshots being deleted. The author will need to reupload the screenshots - so you need to advise the author of this.

It has been going on for a while - there's nothing you can do about it other than ask the author to reupload the screenshots. If the issue then reoccurs for the author AFTER that has been done then they can post in the topic in the contributor forum that IPS posted that indicates the issue should be resolved.

Yes we recently an issue with some full sizes images on resources. The majority of authors have re-uploaded their screenshots since then, however some may not have and may still be broken.

It has been going on for a while

Ah I did not know about that, I'm only shortly part of the IPS community. I will notify the author of this and keep it in mind when visiting other screenshots with this issue.