We had a user write virtually an essay in the subject line of a Support Request, which really messed up the display of the ticket in the Support area. I checked all the settings and cannot see a way to limit the number of characters for Support Request titles. I'll ask IPS support, but posting it here as feedback too.

Example screenshot as I know people like screenshots!

I appreciate there might be cases where you really want all that in the subject, rather than body, but it's a bit of a PITA and would be nice if, like topic titles, it could be set as an option :)

I applaud this support ticket for being an actual example of the issue.  You know, so IPS Support can confirm the issue.  

Cheers @Joel R  We hope they take it the same way - and I did apologise and invite them to delete the ticket if they wanted to!

Update from IPS support ticket: Apparently no setting anywhere currently to stop this. There is a setting for topic titles as we know, but nothing to stop you doing the full 255 in support requests. Hopefully this post and my demo ticket will spur them to bring in an option in a future IPB release :)

 someone at IPS has changed my ticket title now - I guess they are strongly in agreement that it's far too long! It now looks like this:

Rather than this (notice the ticket number is the same)

Was that you @Mark H or someone from the management? Either way, I trust we'll see this fix in the next version now that you've decided it was too long for the IPS desk 

Just made a plugin:

 

Support requests can be created via email - how would you handle that? Reject the email? Truncate the subject to whatever max length you specify?

14 hours ago, bfarber said:

Support requests can be created via email - how would you handle that? Reject the email? Truncate the subject to whatever max length you specify?

If it exceeds length, truncate. Then prepend the content with a full length  Subject: line.

Maybe not an awesome idea, but an idea nonetheless so tickets aren't lost, nor data.

I'm always wary to add core-code for things that have only ever happened once in 15+ years 🙂

 

that's just a too much of an unlikely thing to happen. leave it as it is.

On 12/19/2018 at 4:09 PM, bfarber said:

Support requests can be created via email - how would you handle that? Reject the email? Truncate the subject to whatever max length you specify?

Surely stopping some abuse of the character limit (i.e. ones created via form) is better than doing nothing at all in the hope this doesn't happen very often @Charles? You wouldn't have character limits at all inside IPB if you applied this logic - but in fact you have them in several places, just not here 🙂

Did any actual issue result from this, or are your concerns centered around the extra-long ticket title?