Invision Community 4: SEO, prepare for v5 and dormant account notifications Matt November 11, 2024Nov 11
Posted December 8, 20186 yr Hi. How to add a new menu item? I tried to add an item in the menu manager, I press the "Add Item" button and a blank page opens (screenshot). I can not change the parameters of the new item. Invision Community v4.3.6
December 8, 20186 yr Hello, Try direct link /admin/?adsess=bs9rsq0gdtrgfgte8g37vhq7s5&app=core&module=applications&controller=menu&do=form&parent=0
December 8, 20186 yr Author 1 hour ago, newbie LAC said: Hello, Try direct link /admin/?adsess=bs9rsq0gdtrgfgte8g37vhq7s5&app=core&module=applications&controller=menu&do=form&parent=0 Nothing changed.
December 8, 20186 yr Community Expert Please try clearing cache via the support tool. If the issue still persists, may wish to submit a ticket so we can get a firsthand look.
December 8, 20186 yr 29 minutes ago, Jim M said: Please try clearing cache via the support tool. If the issue still persists, may wish to submit a ticket so we can get a firsthand look. Is the support tool something we should run at regular intervals as a part of normal maintenance or only when there is a problem?
December 8, 20186 yr Author 46 minutes ago, Jim M said: Please try clearing cache via the support tool. If the issue still persists, may wish to submit a ticket so we can get a firsthand look. Clearing the cache didn't help. I reinstalled the forum and the problem was resolved. I have no idea why this happened...
December 8, 20186 yr 46 minutes ago, tonyv said: only when there is a problem? Yes, only when there is a problem.
December 8, 20186 yr Community Expert 1 hour ago, tonyv said: Is the support tool something we should run at regular intervals as a part of normal maintenance or only when there is a problem? As @Ramsesx said, only a problem. It is a tool to troubleshoot issues and one of those is clearing cache. If you’re needing to clear cache with the support tool regularly, something is wrong 😉
December 9, 20186 yr Author 16 hours ago, Jim M said: submit a ticket so we can get a firsthand look I sent a request for support on another issue, and for 4 days there is no answer. How long to wait for an answer from technical support on average?
December 9, 20186 yr Community Expert 10 hours ago, LC3573 said: I sent a request for support on another issue, and for 4 days there is no answer. How long to wait for an answer from technical support on average? Sorry, your ticket is on hold for review by our accounts team. Over the weekends, only our critical support team is around so it may be till Monday till you receive a reply or action but I'll reach out to make sure they're aware of the ticket. Sorry for the inconvenience.
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