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Fix a typo in a support request email?


NeedCoffee

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You'd have to edit the ticket directly, which may not be handy to do, but you can also use the Cc/Bcc function to add the correct address to the email chain quickly.

You do of course have to know the correct email address, but... in the ACP when viewing the ticket, expand the reply box; it's an option above the editor bar:

image.png

click that (Edit Cc/Bcc) line and you can add the correct address as a cc.

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