Why did IPS attempt to charge my CC without my consent?

[+openfire 212]

For a license renewal that I didn't buy?????????????????????????????????????????????????????????????????????????

[+AndyF 5,261]

It would be best to open a ticket in the Client Centre for any payment/billing/account related concerns as the answering representative will have your account details/specifics to hand and be able to assist.

[+openfire 212]

Are you suggesting that IPS has NOT started to AUTOMATICALLY bill customers for renewals?

 

[+Nathan Explosion 1,811]

1 minute ago, openfire said:

Are you suggesting that IPS has NOT started to AUTOMATICALLY bill customers for renewals?

 

No, he's suggesting that you raise a ticket with support to get it looked into properly.

[+openfire 212]

14 minutes ago, Nathan Explosion said:

No, he's suggesting that you raise a ticket with support to get it looked into properly.

I guess you haven't received this email from IPS yet:

Quote

We wanted to let you know that one or more of the purchases on your account are going to expire soon.

Since we have your card details on file, we will attempt to charge this card for these renewals.

Which they did to me, and they will (apparently) to you and everyone else with an expiring license, whether you consent or not.

This belongs in feedback.

 

 

 

Edited October 10, 2018 by openfire

[+opentype 4,759]

It’s not a secret by the way. It’s a subscription product. You get an invoice after “x” months with no appropriate payment methods on file or it is charged automatically with appropriate payment methods on file. An email is sent to you in advance, telling you that. Here is an example:

 

[+Nathan Explosion 1,811]

Just now, openfire said:

I guess you haven't received this email from IPS yet:

Yes, I have in the past when I kept my card details on file....it's what is expected, and is noted when you add your card details:

As I don't currently have card details on file, they can't do this to me.

Tell you what though...ignore what we are suggesting to you, and continue on your current path of moaning and ranting in here.....I'm done. Good luck.

[+opentype 4,759]

3 minutes ago, openfire said:

I guess you haven't received this email from IPS yet:

Wait‽ So so you got the mail that tells you your card will be charged and then when exactly that happens you complain? You could have removed your card before it was charged. 

[+openfire 212]

Just now, opentype said:

Wait‽ So so you got the mail that tells you your card will be charged and then when exactly that happens you complain? You could have removed your card before it was charged. 

I noticed the email after they already attempted to charge my card. I have never subscribed or opted into automatic renewals. It was always a voluntary actioin in the past.

[Mark 6,464]

Hi,

If you opt to store your card details on file when making a purchase we will charge subsequent renewal fees automatically. We always send out an email 5 days before any charge though to let you know it's coming up and to give you an opportunity to take the card details off file if you don't want that to happen. You can do that yourself in the client area or just reply to the email and we'd have sorted it out.

It looks like in your case the transaction didn't go through so you won't have been charged.

It isn't a new practice - it's been this way for years. But it looks like you've only recently added a card on file. Sorry for the confusion, and please let us know if you have any other questions or concerns. If you'd prefer to talk privately, you can also open a support ticket.

[+openfire 212]

8 minutes ago, Mark said:

Hi,

If you opt to store your card details on file when making a purchase we will charge subsequent renewal fees automatically. We always send out an email 5 days before any charge though to let you know it's coming up and to give you an opportunity to take the card details off file if you don't want that to happen. You can do that yourself in the client area or just reply to the email and we'd have sorted it out.

It looks like in your case the transaction didn't go through so you won't have been charged.

It isn't a new practice - it's been this way for years. But it looks like you've only recently added a card on file. Sorry for the confusion, and please let us know if you have any other questions or concerns. If you'd prefer to talk privately, you can also open a support ticket.

I clicked on " Save this card for future purchases", which does not equate to "automatically bill me when this product expires".

Edited October 10, 2018 by openfire

[Andy Millne 2,282]

17 minutes ago, openfire said:

I clicked on " Save this card for future purchases", which does not equate to "automatically bill me when this product expires".

We are making some changes to make this clearer. Thank you for bringing it to our attention.

[+openfire 212]

1 minute ago, Andy Millne said:

We are making some changes to make this clearer. Thank you for bringing it to our attention.

You're welcome. I suggest that you begin by obtaining explicit consent for renewals, rather than this:

 

[+AndyF 5,261]

1 hour ago, openfire said:

Are you suggesting that IPS has NOT started to AUTOMATICALLY bill customers for renewals?

 

As Nathan:

1 hour ago, Nathan Explosion said:

No, he's suggesting that you raise a ticket with support to get it looked into properly.

 

[+David.. 355]

It’s not a secret, it’s an option during checkout to automatically renew which you’ve kept checked or ignored.

 

[+openfire 212]

2 hours ago, David.. said:

It’s not a secret, it’s an option during checkout to automatically renew which you’ve kept checked or ignored.

 

I don't see that option. Screenshot?

[+David.. 355]

5 hours ago, openfire said:

I don't see that option. Screenshot?

 

"Save this card for future purchases" is IPS' way of saying bill me automatically on renewals. 🙂

I have already updated that language string on our community to prevent confusion.

[+tonyv 96]

I never save any card details. Why? Because my cards are always depleted. The only cards I have/use are non-reloadable Visa gift cards available at Rite-Aid. I usually buy them when I'm on a junk food run. 

[+Steve Bullman 113]

Don't panic openfire.  I've reported it to the FBI for you!

[+openfire 212]

11 hours ago, Steve Bullman said:

Don't panic openfire.  I've reported it to the FBI for you!

You missed the point entirely but I gave you a haha reaction anyway.

 

[Matt 9,344]

12 hours ago, Steve Bullman said:

Don't panic openfire.  I've reported it to the FBI for you!

I think this topic has genuinely useful feedback in it, which we've actioned.

 

[steve00 1,309]

think you missed the post by @Nathan Explosion

It clearly states 'will be used automatically for renewal invoices' .... as far as can make out IPS sent you a renewal invoice ?