Jump to content

How to be notified of mentions in support tickets


Recommended Posts


We're currently testing the Commerce > Support Requests area. I've tried using an @ mention to tag a colleague in a ticket, but he doesn't seem to have been notified. Is there any way of getting notifications when tagged/mentioned inside support tickets?


Link to comment
Share on other sites

This is based only on my personal observation (and not official IPS knowledge), but there are private areas where notifications don't work: PM, Support Tickets, etc.  

You should send in a ticket in the Client Area for confirmation, and to see if there's a workaround.  

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Recently Browsing   0 members

    • No registered users viewing this page.
  • Create New...