NorCan Posted April 30, 2018 Share Posted April 30, 2018 Hi! After updating to 4.3.1, my Online Users statistics in ACP dropped to zero, and it has remained at zero since. I know there are more online users than that... ? Anyone with the same experience? Link to comment Share on other sites More sharing options...
Daniel F Posted April 30, 2018 Share Posted April 30, 2018 Ive fixed this weekend a similar issue, could you please submit a ticket. I want to verify that your issue will be fixed too and that it’s not something else ? Please just point to this topic and ask to escalate it to me. Link to comment Share on other sites More sharing options...
Straightbourbon Posted April 30, 2018 Share Posted April 30, 2018 I have the same issue, and the activity stream has been dead since update as well. I've submitted a ticket; hope it gets taken care of quickly! Link to comment Share on other sites More sharing options...
marklcfc Posted May 3, 2018 Share Posted May 3, 2018 I've recently upgraded and thought the same, checked the new online users stats and you can tell when I upgraded Link to comment Share on other sites More sharing options...
bfarber Posted May 4, 2018 Share Posted May 4, 2018 The guest count not being included is a bug (that will only impact some users as the issue is based upon a certain setting being enabled) and will be corrected in the next maintenance release. Link to comment Share on other sites More sharing options...
Max Posted May 5, 2018 Share Posted May 5, 2018 I was just going to upgrade to 4.3.1 but would prefer to wait until this is fixed. Unless there is a way that we can check the settings ourselves to know if we are impacted? Link to comment Share on other sites More sharing options...
David.. Posted May 5, 2018 Share Posted May 5, 2018 18 hours ago, Max said: I was just going to upgrade to 4.3.1 but would prefer to wait until this is fixed. Unless there is a way that we can check the settings ourselves to know if we are impacted? Believe 4.3.2 will have another issue which will make you wait for 4.2.3 ? Shouldn't matter, if it's just stats affected and doesn't impact actual users online. Link to comment Share on other sites More sharing options...
SJ77 Posted May 6, 2018 Share Posted May 6, 2018 this concerns me too, I will likely wait till this is fixed. Link to comment Share on other sites More sharing options...
farid071 Posted May 23, 2018 Share Posted May 23, 2018 Updated from 4.2.9 to 4.3.2, online users in ACP 2 days ago updated on 4.3.3, no changes ? Link to comment Share on other sites More sharing options...
marklcfc Posted May 23, 2018 Share Posted May 23, 2018 Mine is much the same, you can see when I upgraded to 4.3.1 and its still not corrected itself after two further upgrades Link to comment Share on other sites More sharing options...
Linguica Posted June 3, 2018 Share Posted June 3, 2018 Chiming in. If there was a change to the algorithm that counts users it would be nice to know if this reduced count is more accurate, and if so, why. Link to comment Share on other sites More sharing options...
DSystem Posted June 3, 2018 Share Posted June 3, 2018 It's really bad!!! IPS 4.3.3 Link to comment Share on other sites More sharing options...
Mopar1973Man Posted June 3, 2018 Share Posted June 3, 2018 Same here... Still happening in 4.3.3 Link to comment Share on other sites More sharing options...
Linguica Posted June 4, 2018 Share Posted June 4, 2018 Some of you have dropoffs that are so extreme that it seems hard to believe it's "just" a change in how the software calculates online users... Link to comment Share on other sites More sharing options...
Mopar1973Man Posted June 5, 2018 Share Posted June 5, 2018 I'm guessing that the change was to exclude bots and spiders from the count. But even then some of the changes are pretty drastic and hard to believe that... Link to comment Share on other sites More sharing options...
Martin A. Posted June 5, 2018 Share Posted June 5, 2018 Wonder what setting affected this. We upgraded to 4.3.3 from 4.2.9 on the 24th of May. Link to comment Share on other sites More sharing options...
jair101 Posted June 5, 2018 Share Posted June 5, 2018 If it helps, in my case it looks like the stats are the same, but the sampling is more rare, the charts look much smoother: Upgrade date, 26th of May Link to comment Share on other sites More sharing options...
bfarber Posted June 5, 2018 Share Posted June 5, 2018 There were a few bugs in various 4.3.x versions that have been fixed but wouldn't affect everyone (e.g. the group setting to "show users in online lists" applied to the guests group was affecting the counts in the AdminCP stats, and there were also issues tracking bot sessions). These issues should all be sorted as of 4.3.3 to my knowledge. Link to comment Share on other sites More sharing options...
Selcuk Keles Posted July 30, 2018 Share Posted July 30, 2018 Hi, I upgraded 4.2.8 to 4.3.5 yesterday. Guest and Member online user counts increased. Is it related to user's session time ? Which task/setting I need to change ? Link to comment Share on other sites More sharing options...
Selcuk Keles Posted December 12, 2019 Share Posted December 12, 2019 Update 🙂 I changed 3 settings : 1 - php.ini --> session.gc_maxlifetime value. Restart httpd after change. Default : 1440 (24 min.) I changed it to : 600 (10 min.) 2 - ACP/Tasks/Onlineusers refresh schedule. This affects only "online users" statistics at ACP. It can be changed manually at ibf_core_tasks database table. Default : 15 minutes. I changed it to : 10 min. 3 - ACP/Tasks/Clearsessions refresh schedule. It can be changed manually at ibf_core_tasks database table. Default : 30 minutes. I changed it to : 10 min. Result : Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.