Steven Thacher Posted March 18, 2018 Share Posted March 18, 2018 Anyone else run into this issue. When clicking on the compose new message the editor isn't loading (as Pictured) This seems to only happen when there isn't already an instance of the editor loaded. So if you are creating a new thread, or go to the actual inbox and reply to a message it will load correctly. This seems to happen randomly on the forum I try all the normal stuff to clear it up. Clear cached data clear browser cache Clear cloudflare cache Reset default settings on the editor. Usually it ends with me submitting a ticket and it gets resolved quickly but no feedback as to what was the problem so i can prevent it from happening or just quickly fix the issue myself. So i was just wondering if anyone else runs into this from time to time? Link to comment Share on other sites More sharing options...
bfarber Posted March 19, 2018 Share Posted March 19, 2018 You can always respond to a ticket and ask what was done to correct the issue. Link to comment Share on other sites More sharing options...
Joel R Posted March 19, 2018 Share Posted March 19, 2018 Make sure you've disabled Rocketloader in Cloudflare. You can also run the support tool in the ACP to clear the community cache. Link to comment Share on other sites More sharing options...
Clover13 Posted April 1, 2018 Share Posted April 1, 2018 FWIW a user on iPad just reported this so I started looking on here for others experiencing it when I came across this topic Link to comment Share on other sites More sharing options...
Zapusto Posted April 1, 2018 Share Posted April 1, 2018 My community's users see this happen from time to time. Certainly, I have experience it as well. I even get it sometimes clicking to reply to a post and that editor box simply will not expand. For myself on my own community, I have this happen to me usually once or twice a week. It's never permanent, just a small annoyance. But I can confirm it exists. Link to comment Share on other sites More sharing options...
Clover13 Posted April 2, 2018 Share Posted April 2, 2018 My user was able to fix it by downloading the latest iOS updates for his iPad. Not sure if the update actually fixed it or a forced restart of that update fixed it. Link to comment Share on other sites More sharing options...
Jeffrey Spriegel Posted April 9, 2018 Share Posted April 9, 2018 I am running into this issue specifically on pages. Can not edit existing pages. Support is trying to help but no working solution as of this post. Link to comment Share on other sites More sharing options...
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