Got someone trying to register on the site

They tried and get this error message

They're using a btinternet email address which I have permitted

I don't have any IP addresses in a ban filter

Any ideas?

Do you have your permissions set to accept new Members?

ACP > Members > Members Settings > Registration.

Turn on or off as needed then save.

 

@Sheffielder Is there anything in the spam defense log files? 

Based on your spam settings, this user is not able to register an account, please review your spam service logs for more details, and/or your spam prevention settings.

 

Thank you Rhett - strange that it's only one user

Will check now

For those wondering it was the spam filter showing a new signup as a '4' 

The setting I had it on was 'do not allow member to register an account'

Changed the setting on '4' to manually flag for review and all is good again

Thanks guys