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Loop - Script tries to send e-mails to non-existent accounts


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Hi guys ;) 

I discovered yesterday that sending emails does not work correctly on my site. It turned out that the limit was exhausted. Hosting provider has already reset the limit and informed me that there is a loop in the script. (IPS) 

The script tries to send e-mails to non-existent accounts over and over again. 

they sent me logs:

2018-02-10T05:56:23.434Z [INFO] [0A618AC6-3345-4708-B3A6-B822BC4E0F39.1.1] [outbound] bouncing mail: Some recipients failed: <xxx@gmail.com>
2018-02-10T06:11:35.964Z [NOTICE] [C9460898-564B-4809-91AC-80760E7CC1A9.1] [core] recipient <xxx@gmail.com> code=OK msg="" sender=cms@forum.pl
2018-02-10T06:11:36.379Z [NOTICE] [C9460898-564B-4809-91AC-80760E7CC1A9.1.1] [outbound] recipient <xxx@gmail.com> rejected: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at  https://support.google.com/mail/?p=NoSuchUser 33si1380705lfv.428 - gsmtp
  
2018-02-10T06:11:36.380Z [INFO] [C9460898-564B-4809-91AC-80760E7CC1A9.1.1] [outbound] bouncing mail: Some recipients failed: <xxx@gmail.com>
2018-02-10T06:26:43.384Z [NOTICE] [AF50BDF9-5379-4865-A9F3-A805A3B30326.1] [core] recipient <xxx@lgmai.com> code=OK msg="" sender=cms@forum.pl
2018-02-10T06:26:43.941Z [NOTICE] [AF50BDF9-5379-4865-A9F3-A805A3B30326.1.1] [outbound] recipient <xxx@gmail.com> rejected: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at  https://support.google.com/mail/?p=NoSuchUser i79si1186159lfb.434 - gsmtp
  
2018-02-10T06:26:43.942Z [INFO] [AF50BDF9-5379-4865-A9F3-A805A3B30326.1.1] [outbound] bouncing mail: Some recipients failed: <xxx@gmail.com>
2018-02-10T06:42:02.374Z [NOTICE] [D97AF3B7-8A9C-4C2C-98ED-08F3C5B54C69.1] [core] recipient <xxx@gmail.com> code=OK msg="" sender=cms@forum.pl
2018-02-10T06:42:02.536Z [NOTICE] [D97AF3B7-8A9C-4C2C-98ED-08F3C5B54C69.1.1] [outbound] recipient <xxx@gmail.com> rejected: 550 5.1.1 The email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at  https://support.google.com/mail/?p=NoSuchUser 15si1365683lju.48 - gsmtp
  

2018-02-10T06:44:30.290Z [INFO] [E4461970-4723-413B-A320-13455208E1CA.1.1] [outbound] bouncing mail: Some recipients failed: <piotrekos@wp.pl>
2018-02-10T06:45:19.924Z [NOTICE] [0E880CA2-A045-4DAB-A1F3-2FED3BC760BC.1] [core] recipient <piotrekos@wp.pl> code=OK msg="" sender=cms@forum.pl
2018-02-10T06:45:21.065Z [NOTICE] [0E880CA2-A045-4DAB-A1F3-2FED3BC760BC.1.1] [outbound] recipient <piotrekos@wp.pl> rejected: 550 "piotrekos@wp.pl": Podane konto jest zablokowane administracyjnie lub nieaktywne / This account is disabled or not yet active (#5.1.1)
  
2018-02-10T06:45:21.065Z [INFO] [0E880CA2-A045-4DAB-A1F3-2FED3BC760BC.1.1] [outbound] bouncing mail: Some recipients failed: <piotrekos@wp.pl>
2018-02-10T06:46:07.328Z [NOTICE] [54548059-3AFB-48A3-8519-E9CD4EBF0741.1] [core] recipient <piotrekos@wp.pl> code=OK msg="" sender=cms@forum.pl
2018-02-10T06:46:08.462Z [NOTICE] [54548059-3AFB-48A3-8519-E9CD4EBF0741.1.1] [outbound] recipient <piotrekos@wp.pl> rejected: 550 "piotrekos@wp.pl": Podane konto jest zablokowane administracyjnie lub nieaktywne / This account is disabled or not yet active (#5.1.1)
  
2018-02-10T06:46:08.462Z [INFO] [54548059-3AFB-48A3-8519-E9CD4EBF0741.1.1] [outbound] bouncing mail: Some recipients failed: <piotrekos@wp.pl>
2018-02-10T07:00:54.200Z [NOTICE] [777DD83E-423B-459D-8C8E-2264C3D43706.1] [core] recipient <piotrekos@wp.pl> code=OK msg="" sender=cms@forum.pl
2018-02-10T07:00:55.393Z [NOTICE] [777DD83E-423B-459D-8C8E-2264C3D43706.1.1] [outbound] recipient <piotrekos@wp.pl> rejected: 550 "piotrekos@wp.pl": Podane konto jest zablokowane administracyjnie lub nieaktywne / This account is disabled or not yet active (#5.1.1)

What can I do with this?

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It could just be some bad email addresses in your user database. When you get bounces like these, as well as unsubscribes and complaints, you need to process that feedback and stop sending to them.

The forum software doesn’t do that natively. It will just keep sending to them. You’ll need to either do it manually, program it yourself, or use an email service provider.

To help not sending as many bounces, you can check your forum settings so that by default members only receive one notification until they return to the forum. Also review the email notifications that get sent out by default.

There is also a bouncer application to help with this in the marketplace here. It links the bounce and other feedback from the email provider into your forum member database. Then it stops emailing and prompts them to update their email.

Edited by prupdated
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12 hours ago, prupdated said:

To help not sending as many bounces, you can check your forum settings so that by default members only receive one notification until they return to the forum. Also review the email notifications that get sent out by default.

Yes, I think that's the reason. I changed the notification settings and blocked the option of sending to e-mail. We'll see if it works. Thanks.

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