I would love to see that the Support part of Commerce will be integrated in the Core itself.
Because to me it doesn't make sense to buy a Commerce module just for the Support part.
Plus...one could be in need of a Support module with only Forums  / Pages / Downloads etc.

You can pseudo achieve this with some creative forum permissions. Whereby users only see topics they have created and moderators can see all topics.

There is also the Q&A topic type. 

I could see support being an add-on item to downloads, where you wouldn’t necessarily need commerce. But for just core, or Forums, I see the support system as almost pull marketing for those that may not need a full fledged commerce system, but need a more full featured 1:1 support communication platform. 

3 hours ago, ChrisVanMeer said:

I would love to see that the Support part of Commerce will be integrated in the Core itself.
Because to me it doesn't make sense to buy a Commerce module just for the Support part.
Plus...one could be in need of a Support module with only Forums  / Pages / Downloads etc.

The ticketing system is pretty robust and worth the commerce price in my opinion. If you need it, I would just go for the commerce module.  Would be nice if it was integrated as part of the core because even running a forum, it would be nice to have support tickets. I don't think commerce is a widely used as forums and I would break out the support module from commerce and make them separate apps with lower prices on each app.

34 minutes ago, AlexWebsites said:

The ticketing system is pretty robust and worth the commerce price in my opinion. If you need it, I would just go for the commerce module.  Would be nice if it was integrated as part of the core because even running a forum, it would be nice to have support tickets. I don't think commerce is a widely used as forums and I would break out the support module from commerce and make them separate apps with lower prices on each app.

I don’t see the value to IPS doing this. Maybe as an add-on with another app, commerce or downloads, but not by itself. 

They are in their business of selling community software, not support tools for administrators. While it is a full featured system, it's not community based. 

7 hours ago, ChrisVanMeer said:

I would love to see that the Support part of Commerce will be integrated in the Core itself.
Because to me it doesn't make sense to buy a Commerce module just for the Support part.
Plus...one could be in need of a Support module with only Forums  / Pages / Downloads etc.

I don't know if you're presenting a compelling argument other than "I'm cheap and I don't want to pay more for tools that I don't use." (And by the way, there's nothing wrong with that, but that's your argument).  

There will always be tools in every part of the suite that uses will use or don't use.  Users will then say, I like Q&A but I don't want to pay for all of Forums. Or, I like creating news articles in Pages but don't want to pay for all of Pages.  For IPS to partition and sell every possible combination of its modules to satisfy the needs of it's clients is a stretch.  

Suck it up, pay for commerce, and think of the overpayment as a nice Christmas gift to IPS.