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Slow response to tickets?


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  • Management
On 20/10/2017 at 6:43 PM, MarilynWallace said:

When I was a customer years go, support staff always replied to my tickets within 24 hours, maybe 48 hours, if things were really backed up. I'm guessing the slow responses just mean that they have that many more customers to handle now. 

We still do generally hit those targets. This ticket was unique in that we were internally discussing it. We should have just added a note to the customer to let them know it hadn't been forgotten.

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