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Support Tickets - Let me see "Type" of ticket

Scott VZ

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Once I enter a support ticket, there's no way for me to see whether I entered it as an outage, a normal ticket, or a low urgency ticket.

This causes problems sometimes. For example, sometimes we're having an outage and I enter a support ticket for it, and if i don't get an immediate response I start to wonder if I accidentally entered it as a normal ticket instead. It would be nice to be able to see (and ideally edit) this value.

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