Michael RAugust 9, 2017 in Help & Support
I have a member who is getting a "banned" message. His account is not locked or restricted in any way. He sent me a screen shot. When I log in as him I do not have a problem.
I'd ask them to log out and clear cookies and cache then try again .
Was his IP accidentally added to the ban list? I would say that maybe his IP address ended up in IPS spam prevention but if he was registered on your site before that happened, he would still be able to login to your site.
That is strange to say the least.
This topic is now archived and is closed to further replies.
Started January 10
Started May 25, 2018
Started 1 hour ago