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Beatrina
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Hello,

I'm sorry to hear that it has taken longer than expected.

Hopefully someone will get to it very soon. I would suggest quickly checking (view the ticket) that it is not actually awaiting a reply from yourself as such.

Thank you for your continued patience. :)

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Hi there @Beatrina,

All tickets in Support for your account have been resolved (most recent one being back in 2015) or are with management. If you have not received a reply in a week or submitted this ticket under another account, please reply to the ticket if it is open or create a new ticket referencing the old ticket and we can assist you further.

Thanks!

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On 2.8.2017 at 6:32 PM, Jim M said:

Hi there @Beatrina,

All tickets in Support for your account have been resolved (most recent one being back in 2015) or are with management. If you have not received a reply in a week or submitted this ticket under another account, please reply to the ticket if it is open or create a new ticket referencing the old ticket and we can assist you further.

Thanks!

All tickets in Support are resolved?

I have choosen Suport, not management.

No other account. Same.

So ... i started 2 tickets. I don´t want to be unpolite to start an other one. And i replied in one of my tickets by myself.

 

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Edited by Beatrina
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On 8/4/2017 at 6:28 AM, Beatrina said:

All tickets in Support are resolved?

I have choosen Suport, not management.

No other account. Same.

So ... i started 2 tickets. I don´t want to be unpolite to start an other one. And i replied in one of my tickets by myself.

 

11.PNG

22.PNG

Sorry both those tickets are with our Management (this is not something you request usually but depending on your request or question may get escalated there) which can take a little longer to respond depending on your question/request. Please let us know if you dont get a response.

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