Jump to content

Community

another reason why i go with Invision


Recommended Posts

  • 2 weeks later...
On 27/05/2017 at 7:17 PM, Charles said:

Thanks for the feedback and post :) it's always nice to hear!

Can I ask why the no css is still an issue on some installs? I still encounter this issue from time to time, especially when duplicating the site or moving from localhost to live site to test. I remember we got it when upgrading from v3 to v4, the issue was fixed either by enabling DESIGNERS MODE and also by correcting the storage directory from \\ to //.
 

Link to comment
Share on other sites

We have all panicked and hit the outrage button. Things always go wrong with technology. It's the nature of the beast. The key is how things are handled and supported when things go wrong. This sets ips apart from the competition 

Edited by superj707
Link to comment
Share on other sites

  • 3 weeks later...
  • 2 weeks later...

If only this happened on all of the tickets. Most of my tickets take days to get a "we are working on this" response and therefore days for an answer.

I'm glad you were able to get good service but the service I've had thus far has been sub-par. That is with years of having my IPB License.

This is with submitting tickets on weekdays, in the morning (10am EST). By weekdays I mean M-TH. I understand if I put a ticket in on Friday I may not get a response but the last ticket I put in was Friday morning (11am EST) and still hasn't had even 1 response. I know they have few people working on the weekends but the least they could do is respond "We are taking a look and will get back to you by Monday afternoon." or something like that. Just so I know they did get the ticket and are aware of the issue(s) I am having.

Link to comment
Share on other sites

57 minutes ago, DudeThatsErin said:

If only this happened on all of the tickets. Most of my tickets take days to get a "we are working on this" response and therefore days for an answer.

I'm glad you were able to get good service but the service I've had thus far has been sub-par. That is with years of having my IPB License.

This is with submitting tickets on weekdays, in the morning (10am EST). By weekdays I mean M-TH. I understand if I put a ticket in on Friday I may not get a response but the last ticket I put in was Friday morning (11am EST) and still hasn't had even 1 response. I know they have few people working on the weekends but the least they could do is respond "We are taking a look and will get back to you by Monday afternoon." or something like that. Just so I know they did get the ticket and are aware of the issue(s) I am having.

I'm sorry to hear this, however, I'm confused, as you know support on the weekends is limited, and you submitted your only open ticket on Friday night at 11PM EST. We will, of course, be with you as soon as we can though. 

Thank you

 

Link to comment
Share on other sites

57 minutes ago, DudeThatsErin said:

If only this happened on all of the tickets. Most of my tickets take days to get a "we are working on this" response and therefore days for an answer.

I'm glad you were able to get good service but the service I've had thus far has been sub-par. That is with years of having my IPB License.

This is with submitting tickets on weekdays, in the morning (10am EST). By weekdays I mean M-TH. I understand if I put a ticket in on Friday I may not get a response but the last ticket I put in was Friday morning (11am EST) and still hasn't had even 1 response. I know they have few people working on the weekends but the least they could do is respond "We are taking a look and will get back to you by Monday afternoon." or something like that. Just so I know they did get the ticket and are aware of the issue(s) I am having.

 

41 minutes ago, Rhett said:

I'm sorry to hear this, however, I'm confused, as you know support on the weekends is limited, and you submitted your only open ticket on Friday night at 11PM EST. We will, of course, be with you as soon as we can though. 

Thank you

 

 

 

I just tracked down your ticket, you should be all set! :)  

 

Link to comment
Share on other sites

 Share

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners. See more about cookies and our Privacy Policy